The ShutEye Hostel 11751 Murr Way, Houston, TX 77048

"Pros: Clean. Management was always polite and professional with me. Cons: Literally everything else. TL;DR if you're a guest passing through: choose Wanderstay. Don't choose any of these properties. TL;DR if you're looking for medium term housing on a budget: prevent yourself from getting so financially tight that you have to choose this place. The on-site manager does nothing to enforce any of the rules that most of the guests feel too entitled to observe. The on-site manager does everything to keep the place clean. While she is only doing half of her job and ignoring the other half of her job, the half she does feel like doing is done extremely well. In my opinion, a replacement is desperately needed. There are guests here who smoke literal crack in the backyard, snort lines of literal coke in the bunk rooms, and get drunk and belligerent regularly. Quiet hours are rarely observed. People will play media on their speakerphones not only in the common areas; but, in the dorm rooms themselves. There are weekly and loud verbal altercations between guests which monthly lead to physical altercations (with many of these being the result of playing media via speakerphone thus causing guest disturbance.) As a vignette to show how badly this place is managed, during one such physical altercation, the police were finally called and charges pressed against a guest who physically assaulted 2 another guests. This guest fled the scene and returned later. Upon learning of this, the on-site manager did not notify the police of his return leaving this business guilty of harboring a wanted criminal. Upper management also refused to evict not only this guest (even after the altercation and learning of the charges) but the guest who initially aggrivated the situation. Outside of this one instance, there is an unofficial rule against calling the police as a result of this contrived "anti-snitching" culture prevalent in the urban ghetto environ within which this business is located. Therefore, violent and belligerent guests whom management refuses to evict, are not allowed to experience any consequences of their behavior and, indeed, are instead emboldened to continue to be disturbing of house. The very small percentage of respectful guests who are there as a result of unfortunate circumstance are left with two options (per management's inaction and on-site's mismanagement): deal with it or leave. I have no idea who the actual real owner of these properties is and I have no idea if they even care about the wanton criminality occuring at their place of business, the pathological disregard for the shared living agreement, and the ticking legal time bomb the current execution of this business presents. But, if by some chance you're reading this, you may want to clean house if you want this business to have any other reputation than a bougie trap-house. If your goal is, instead, to have as many vulnerable and legally powerless people incapable of seeking redress as possible under one roof, then this business has achieved its purpose."

"I was a little disappointed in this place. I thought it'd be more like the Ugly House (same owner) meaning my private room would have a pin pad lock on the door, its own TV, and have a desk or at least a chair. It's difficult sitting on a bed using a nightstand as a table. And even worse, the hot water heater went out so I could not take a shower for at least 4 of the 10 days I was there. I think a partial refund would be appropriate considering such a major inconvenience. The house is several blocks inside its residential neighborhood making it far from public transportation, about a 12-minute walk to the nearest bus stop. The best part was the house manager who was as accommodating as she could be. (I was shocked to hear that she has to share a room with up to 5 other guests.) And I have to mention that despite the numerous people there, it was relatively quiet."

"This isnt a hostel its a live in house with locals, one of the worst sleeps I've had the aircon in my room started like a plane taking off couldn't sleep a wink. It's out in the sticks I will admit the bed was pretty comfy but that's all, pretty bloody rough but I guess you get what you pay for"

"Nothing good to say about this place. I have travelled far and wide and always enjoyed hostel life. This is hostel death. No 'shuteye' of any kind will be found at this place. My room was a mess, stunk of weed, the guy below me plays online games loudly with friends over headset all the day/night. Air con did not work in 40c/110F heat. Toilet didnt even work, manager had to reach into the cistern water to lift the latch to flush it. She was the only redeeming quality, and was fully understanding when I took one look at the room/place turned around and exited. Even the worst 3rd world countries hostels are far superior than this place. And its in the middle of no where, which cost me $25 uber there and back, so ended up not being a cheap/pleasant experience. Thumbs down. Owner insisted on charging me full price for this 100% honest review. He could of been reasonable and refunded me, but responded 'we dont respond to threats'. I am not threatening you, I am telling you what I think. Threats carry disproportionate response. This is 100% accurate, reasonable reponse anyone else in my situation would agree."

"I am at the place now and it is nothing like other hostels that are for travelers. There is a core group of young people here who cannot rent elsewhere. This is their home and they can do or say whatever they want. If you are a short-term visitor, management won't care about you. I was placed in a bunk above a rude guy who plays video games all night. It is now past midnight and the guy is talking out loud to another player. Quiet hours and other rules that are listed, are not enforced. I am leaving Houston a week early because I can't sleep at night here. Management only cares about long-term residents. Also, bookings are non-refundable."