The Westin Houston Medical Center/Museum District 1709 Dryden Road, Houston, TX 77030

"I just had one of the roughest experiences in a hotel in my life. This hotel was disgusting and the staff/management did not care to fix. Please refer to the pictures. I checked in on a Friday afternoon around 5pm. I walked into my room and needed to go to the bathroom after a three hour drive into town. I then noticed pubic hair in the toilet from the previous guest. I was grossed out but thought, ok I’ll just flush and try to forget. I then flushed and a very weak flush turned into no flush. The toilet stopped working and I called the front office. They sent up a maintenance worker who was very nice and fixed the toilet within the next hour, changing out parts and then testing to make sure it worked. I was surprised that the front office didn’t move me since I had just checked in or even call to make sure that everything had worked out but I didn’t think more about it. Here’s where the real problem started: the next morning I got up early to go out to NASA since I’ve never been. I was in a hurry and jumped in the shower and was about to use the wash cloth and saw that it had more pubic hair on it. I then looked down to the shower floor and saw more pubic hair, all over the floor. I realized that no one had cleaned the restroom and hopped out and went down to the front desk, however not before realizing that the coasters were also dirty and the duvet was poking out of the cover. I let the front desk know and the nice employee there opened a case and told me that they would be cleaning my room, that a manger would reach out and apologized for the inconvenience. I was grateful for her help and left for my nasa tour. When I returned my room looked fine and I moved on. That is until the next morning when I was in the shower again and realized that there was still the same pubic hair in the shower and that no one had cared to clean it. I knew they had been in there because a strong cleaning solution smell was coming off of the toilet (which proved it hadn’t been cleaned before). I proceeded to check out and the same front desk employee asked if anyone had spoken to me and I told her they hadn’t and that the room was still in rough shape and she apologized again. Another thing to mention was that the restaurant was a mess. I ordered the same dessert twice, once each night, and each time got a different version of a chocolate cake and ice cream. One was elegant and delicious, the second looked like a cheaper version of what you’d get at Applebees, both for the same price. I also got charged for a separate serving of ice cream in addition to what came with the chocolate dessert but the nice person that delivered my dessert the second night was able to fix it. Overall I would absolutely not recommend this hotel. It’s dirty and the staff was uncaring in up keeping its cleanliness which is a serious concern, especially if you’re staying there while visiting someone in a hospital."

"Clear parking, 5th floor check in, beautiful terrace and pool. The only downside was including breakfast with the room and then being charged for orange juice. $7. Felt like a rip off tax after spending $300 on a room. Other than that they would get 5 stars."

"Absolutely in love with this hotel. The room, lobby and rooftop views were all amazing. The service at the front desk and valet were unbeatable. They were so sweet, when I was checking out, they grabbed my car, asked how I wanted my bags packed and left me a master bottle saying safe travels while I got my Starbucks. Shoutout to the staff!! also their food and drinks at the hotel are delicious. Will definitely be coming back."

"We went for a wedding party and stayed one night at the Westin hotel. The staff are very nice at the hotel itself is very clean, The room was nice and clean with a beautiful bathroom with a super good shower. Banquet hall balcony views are amazing. The view is amazing as well. Everything is well laid out like a 7 star hotel. The beds were very comfortable and clean as well as everything else. The only issue is the parking. It is a little far from the hotel, but they have valet. For overnight valet parking, $45 is too much. Besides that everything else was AMAZING."

"The Westin was my home away from home while I was working in Houston for eight weeks, and it was nothing short of amazing. The hotel itself is beautiful, super clean, great gym and pool. My rooms were always perfect. The restaurant has great food as well. But the best thing about this Westin were the people that worked there!! So beyond friendly and accommodating! Truly some of the nicest people I’ve ever encountered at a hotel. This Westin is amazing!"