Candlewood Suites Houston North I45 Spring, an IHG Hotel 16027 North Freeway, Houston, TX 77090

"The fact that I stayed here for 8 days without any hot water is crazy then when checking out kept my deposit saying the room smell like smoke like tf I’m a smoker it’s on my clothes but y’all that broke and need my 100 deposit that bad yall got it I hope yall don’t get anymore customers for the rest of the week front desk rude for no reason and never have any answers to the important questions like why I’m paying 104 and night and can’t wash myself properly with hot water like I paid for ? Yall sorry but I guess ‼️ and not to mention the bites that were left on our bodies and the roaches smh ridiculous never again CANDLEWOOD"

"I booked a room at this hotel on 1/22/2024 to 1/27/2024 after being on the road for a while. Upon entering the room I noticed that there was blood splatter on the wall so I called the front desk there was no answer so me and my fionce went downstairs to inform the manager of what we saw she said she’d come up when she did she told us that she would have maintenance come in the morning this was after we asked to be moved and was told it was too late because we had put our clothing in the closet we had been in the room less than 30 minutes and being that we were declined we stayed but things got worse as I went on my side of the bed and there was large drops of blood on the floor so we decided to pack up and go and ask for a refund on the way out we spotted blood on the inside of the door handle imagine how disgusted and pissed off we were as we had touched that knob several times we went down stairs and after a few minutes of conversing and convincing the manager she gave us another hideous room but I was so tired after asking for a refund and just going back and forth I settled and shouldn’t have this whole experience was messed up! I don’t think I’d stay there again and I also have pictures wish there was a way to upload them I’d do that in a heart beat"

"This was a horrible hotel. When we got to our room it wasn’t even 10 minutes my woman noticed small little drops of blood on the wall . Then we noticed blood drops on the floor by the window and blood on the door handle on the inside door handle. This was so damn nasty. So we both looked at each other and said let’s go. It reminded of a episode of first 48."

"Great service from the front desk ;) Very sweet and understanding house keeping. Keep in mind this is a Pet friendly place! The location is hidden. The view is dull. I can't argue with free coffee ☕"

"When I walked into the hotel doors it smelled good. Went to check in and everything was fine. When I got to my room it had a smell to it. I went to the front desk and asked them for some spray and they gave it to me and told me to bring it back. My kids and I were sleep and got awoken bc of a fire alarm. My daughter was scared because she thought it was a real fire. I had to keep her calm and make sure she got her shoes on and left out. We took the stairs and waited outside. At no point did a worker come outside and tell us it was safe to enter. When we got back inside I stop by the front desk to asked what happened. She said it was not their fault that someone was cooking and the smoke got out in the hallway. I asked if there is anything she can do for the inconvenience of being woken up by an alarm and she stated nothing can be done and that it’s not the hotels fault. If it was a fire and I would have lost all of my things would it not have been the hotel that replaced my items. Updates: CPS children do live there so a fight happened in the lobby and the employees waited hours after the police left to clean up the area. I had to ask for 2 days before they fixed the toilet and 3 days to have them vacuum. Cheap price"