Grand Tuscany 12801 Northwest Freeway, Houston, TX 77040

"Stay away from this hotel. It doesn’t deserve any star. Rude and unhelpful staff. No towels. Doesn’t clean room every day even if you ask to. Looks like a motel. Dirty rooms , creepy elevators. Really don’t you even think stay there. It’s not a 4 star hotel. Looks more like a days inn or motel 6"

"I can’t give more than one star if there is worse I choose it! Very bad experience. It changed to Hilton double tree but they need to work very hard to get it back on its feet.. weed smell is all over the place.. we changed several rooms because of the mould on the air condition and bugs in the corners. Some workers were rude، on the other hand, many were nice ! My niece went in to the bathroom and see the ceiling is dripping!!! When they complained they were told may be the ones above you are taking a shower!! The manager doesn’t know where to start fixing the hotel problems!! It is supposed to be renovated and closed till everything is under control!! People are paying full price for having a very bad service!"

"This has to be a franchisee that runs this hotel. This IS NOT a 4 star hotel. It smell dank and it is dirty. You have to pay $10 just to park to check in. When we got to our room the room was not cleaned fro. The last guest. The restaurant is not open. There are mold stains on the ceiling in the lobby and people sleeping in the chairs (they seem to be part of the "staff"). This was the WORST experience I have ever had at a hotel and I ended up leaving and getting another hotel even though I paid for this one. Sometimes it is better to cut your losses. DO NOT STAY HERE!!!"

"Horrible experience: dirty room, rude employees, charged for parking. After waiting 30 minutes in a hot lobby because room wasn’t finished being cleaned we were finally given keys to room. We get to the room; beds are not made, bedding on the floor, personal belongings left behind, stains on counter top, trash in bathroom. I took pictures and showed the front desk but still no accountability was taken by front desk. They said a manager would check it out. After waiting 20 minutes on that there was no update. Decided to take our business else where. Front desk assured us we wouldn’t be charged for the night but we were. So I had to waste more time disputing charge when it came up. I will never stay at any double tree hotel. You have to pay to park. Luckily we found a much nicer/new hotel down the street with kind employees. Four points hotel."