Holiday Inn Express & Suites Houston NW Beltway 8-West Road, an IHG Hotel 9120 West Road, Houston, TX 77064

"We asked for three rooms, and one handicap. And placed the reservation in advance. Neither of the three rooms was handicap. The only thing about handicap was the doors. The bathrooms had tubs, not walk-in showers. Only one hand rail grabs in the bathroom and it was next to the toilet. No one is going to climb over the toilet to get into the tub. Only one recepticle to charge the phone and that was next to the t.v."

"We came down for a funeral and decided on this hotel based on the proximity to the church and family. The hotel was nice and clean, and quiet! All of our rooms (3) were directly next to each other. My dad had problems with the key to his room, but they provided him another room quickly. Breakfast was provided and decent, and the room was also decently priced. Only complaint I had was room service knocked lightly and then attempted to come in. She didn’t announce herself or anything. Luckily I had the latch hook on so she was not able to gain access and she left. They did do a good job replacing the towels and toiletries every day. Hotel was in close proximity to fast food restaurants, the highway, major retail stores and the mall."

"Thank you so much for making our Christmas special. We arrived at 10 p.m. on Christmas Eve to a clean and comfortable room. It was a relief to have a comfortable place to rest after a long day. The Christmas music and beautiful Christmas tree made it even more special. Thank you! We will be back."

"I drove up to 2 people being escorted out of the hotel and arrested. Can't blame the hotel for that but not a reassuring start to my stay. Checked in to my room and the TV didn't work. Front desk said they would send someone up to look at it. 2 hours later and still no maintenance worker. Tried to call the front desk but no answer. Walked down to the lobby where the clerk was just standing there with no customers and no reason not to answer the phone. When I asked when I could expect maintenance to come to my room I was told they were gone for the day and was put in a different room. My new room smelled damp and reading lamp next to bed didn't work but other than that it was okay. Don't expect a hot breakfast here. The restaurant on premises is "closed due to unforeseen circumstances" whatever that means. So breakfast served was pretty much just some cereal, fruit, and danish. Don't advertise a hot breakfast if you don't offer it! Oh, and I had to laugh when I saw a sign that said Gift Shop which turned out to have far less items than you would find in a vending machine (of which there are none) First time I've ever had a bad experience at a Holiday Inn Express."

"When I pulled up there was a lot of people out front. An older Indian lady who I believe manages or owns the hotel watched me like a hawk, I was so uncomfortable. Hotel appeared to be nice until I went into my room bathroom. The sink had yellowish liquid looked like mucus or urine. Plastic used cup near the sink that was unwrapped. The tub was full of human hair. The toilet was dirty I had to clean it myself. Overall 2/5 stars, I will not return again."