Comfort Suites Houston NW - Vintage Park

"Stayed in a jacuzzi suite and unfortunately the jets did have great flow. I mentioned the issue to the front desk and there was never a follow up. The room was clean so no complaints there."

"Attempted to check in with my medical alert service animal. Staff tried to demand I show "identification" or "certification" that my dog is a service dog. I explained that no such thing exists under the Americans with Disabilities Act. I produced a printed copy of the federal law and pointed out where it clearly states that asking for ID or certification is illegal. I informed them they can ask if it's a service dog required because of a disability and what task it's trained to perform. Front desk staff called the owner who instructed them to add a $150 hold to my room in case the dog caused damage. I explained that this is also illegal under federal law. They would not listen so I elected to not stay in a place with discriminatory policies. I'm working on alerting corporate right now and potentially will be contacting the Department of Justice to file a complaint for violation of the ADA, meaning the hotel could be fined up to $10k. It's very disappointing when you can provide a printed copy of the federal law and people still feel entitled to break it. I do have the tail end conversation recorded, where the staff verbally confirms that they wanted ID or a deposit even though I explained that's illegal. Staff needs re-educating before the hotel gets sued."

"Recently stayed at this hotel. It's located off a major highway so it's noisy. Heater didn't work in my room! Front Desk brought me an extra blanket when I informed her about the issue. She never suggested moving me to another room with a working heater! I finally asked if I could move to another room. She acted like it was an inconvenience. Spent 4 hours freezing before moved to another room. She commented the heaters hadn't been turned on for 1 year but they should be working. Temps have been in the 40's at night for 3-4 weeks in Houston so the Owner should have checked to make sure ALL of the heaters worked! Find it hard to believe my room would be the only one without a working heater! It's an old, run down property, phone in the room didn't work so had to use my cell phone to call Front Desk, new TV's installed but couldn't get it to work to see the show guide - had to ask Front Desk to do it and even she had to take a few minutes to get it to work! Was asked to bring the remote control to the new room due to batteries being stolen. Had to leave the TV running at night due to the hassle of getting it to work the next morning. There's nothing positive about this hotel! I hold the Owner, AJ, and Choice Hotels responsible for not upgrading this hotel other than the TV's to provide an enjoyable stay for your customers!! Owner should make sure "Everything" works in every room before renting it to Choice Hotel members or any customers! Poor management!! Stay in another Choice Hotel in the area! Worst stay at a Choice Hotel ever!"

"Used to be good. Been coming here for 2 months with no problem. All of a sudden mandatory deposit of $150 when I used the last money in my account to book a room. Couldn’t even let it go even though I never had any issues before. Trash location. Will never be coming back here."

"I had a very pleasant stay here for the few nights I was in the area. The staff was amazing and more than accommodating for me and my late check-in situation. I have zero complaints about the whole experience and would definitely come back and stay in this hotel. Location was great and close to everything you could possibly need. Price was very reasonable as well. 5 out of 5 stars. Thank you,"