J Tyler Office Furniture

"Disappointing experience. Delivery day came and they didn't have the furniture ready. Promised a refund for the delivery mishap. About 9 months later and, surprise, still no refund despite numerous attempts to get it from them. I wouldn't go back."

"Family owned contact furniture dealer with a strong commitment to quality products and excellent customer service. Have used them on numerous projects. Highly recommend."

"A big waste of time. I needed to furnish a 12 person office. I spent over a month going back and forth with a “designer” who never showed me any actual options for furniture. I had to constantly ask for updates, to which I was only punted down the road. Very low quality customer service from the alleged owner as well. Unless you know exactly what you want this place isn’t for you."

"Our purchasing department called this company over two weeks ago, regarding purchasing new cubicles (67) for an extended project we are completing in the Houston area (Ben Taub Hospital). My supervisor spoke with the receptionist and she explained that she could not give us a sales person, nor an email address. (Odd?) She assured us that a sales person would call us back. We requested to speak with Patricia Bobadilla, to whom we had been referred to. (I do not know if she received the message). Regardless, the receptionist was very short and condescending in her conversation. My supervisor was assured that Ms. Bobadilla would return our call. It never happened. I myself tried calling a second time last Thursday 4th and was asked to wait on the line. After 5 minutes I hung up. I was able to locate another company (McCoy-Rockford) who was willing to handle our business needs. Enjoy your 1-star for being rude and not returning a simple phone call. VERY unprofessional in all aspects."

"I reached out to J Tyler because I had 2 Herman Miller chairs that needed to be serviced. They sent a technician out to see what parts we needed. This is when I began to experience delays with their company. I had to wait 2 weeks to receive a quote of the parts we needed, during this time I sent multiple emails expressing that I would like to expedite the process, with no response. Upon receipt of the quote, I promptly sent them the payment for parts they requested(which was not convenient, no online payment options, I had to mail a money order) they informed me that they must first receive the check(even though I sent them a screenshot of the payment), then order the parts, wait for arrival, then we can schedule service. When everything was done, it took 2 months from start to finish to have working chairs. The technician was very professional and worked very quickly, but their behind the scenes customer service could use some work."