The Guild Shop 2009 Dunlavy Street, Houston, TX 77006

"I am absolutely appalled with the service my parents received at this establishment. They've always enjoyed visiting and on this occasion they received the worst service. They had reserved a box of lighters under their name and went to the register to claim it. The lady who attended them feigned ignorance and acted as if she couldn't understand what they were saying. My parents do not have heavy accents and regardless the way she handled this was very unprofessional. She repeatedly just said "huh"? And "I don't understand what you're saying" instead of trying to find an item or asking someone else for help. My parents kept saying they reserved a lighter and they kept repeating the name and she just kept saying she didn't understand. We've NEVER had this issue before. My dad asked someone else for help and she understood him immediately and assisted promptly. This was very insulting to us and I'm very disappointed."

"Look out for a volunteer named Neal! He is very rude and acts as though people being inside the shop is an inconvenience. He yelled at everyone in his line (including us), and also at his coworkers when multiple came up to offer him help. Otherwise, this is an incredible shop with great deals. I love coming all the time!"

"Montrose Street parking and adjacent private lot Here you complete with dealers. There is Art I have seen at galleries double and triple. There also jewellery, vinyl clothing and furniture and everything betwixt. The budget time you will need it"

"Many of the prior reviews from others here are valid, both good and bad, SO this is a mixed bag review for me as a consignor: Most of the consignment intake people are cordial, some are ambivalent, and some are absolute gems, like Maria at the review/pricing table and the absolute sweetheart in the reception area (please forgive me, your name escapes me at the moment). For a "Christian organization" primarily staffed by volunteers, there are some who either take their roles a bit too seriously, or are just bitter and shouldn't be wasting their time if they aren't practicing Christian values in their attitude. I've been mostly consigning here (and occasionally shopping) for many years now and have formed the opinion that neither the customers nor consignors seem as important as their revenue, and comes off a bit like "move the product, the needs of our beneficiaries are most important". This building is far too small and they have SIGNIFICANTLY outgrown it based on the way much of the inventory is organized(? hmm)/displayed, and I think moving to the Heights in a larger capacity facility, or at least closer to I-10 where there are properties much more suitable for their needs for space would be ideal. It's also difficult to get around some people as there are other stubborn customers who won't shift themselves in the narrow walkways. Keeping the conditions of consignors' items does not seem paramount, as I have had items that were parts of sets come up missing and then lost the item to their donation because of such actions and the staff just shrug it off and "oh well, your loss" (just presented in a much more corporatized manner without compassion). Also, consigned furniture gets stacked upon with other items, causing the furniture items not to be in the same good condition in which they were initially consigned (scratches, scrapes, and dents; I think this is due to the constant turnover of the physical labor contingent that appears as if they are performing their required "community service", i.e., they don't really care, although I am just assuming based on previous similar experiences elsewhere). I'll continue to consign here, as the items I do actually sell pleasantly surprise me and outnumber/outearn the items I do lose to donation, I just don't need the "inner loop/Montrose/River Oaks" attitude from a select few volunteers there when I ask informational questions, they'd be better off doing their mimosa brunches and enjoying life in retirement...remember, one bad apple ruins the whole bunch for most. I just may not bring as nice of items as I used to, or as small, as these tend to get lost in display and eventually donation, or damaged. EVERY volunteer in every department here needs to be trained in cordiality and respect to every person that enters their shop to consign and purchase, as without consignors, you have no product to create revenue, and without customers, you have no revenue. No merchandise? No mission. Everyone plays an important part. Please remember that."

"In search of another store, passed this shop which looked interesting. Parking lot was full. Store is quite large with so many items like jewelry, clothing, household goods, plus a consignment area. To some, it's simply fascinating."