Lowe's Home Improvement Texas 249, Houston, TX 77070

"I stopped by this morning intending to purchase a John Deere S100 lawn tractor. There were 2 outside on display but both were filthy and had cosmetic blemishes. The store was not very busy and no employee was in the lawn & garden department so I went to Customer Service and asked for assistance. The clerk told me should would have someone come over. I waited for 10 minutes without getting any help so I walked out. This is the second consecutive time I've had this poor shopping experience at this Lowe's location. There were 3 employees in the Customer Service area with enough time to engage in extended personal conversation. Put one of them outside wiping down the display items so that a customer's first impression is not the same as mine. No more shopping here. I'll give my business to locally owned shops where they appreciate my patronage."

"I mainly only shop at Lowe’s for my home improvement needs. I’ve been wanting to build some barn doors in my house for two years and finally pullled the trigger and bought the wood. The team member George helped me find the wood I needed and cut it form me. We had one issue. I gave the dimensions in feet and “George” heard me in inches. Easy mistake. I didn’t realize until I got home that the cuts were wrong. I called and spoke to the manager “Richard”who told me just bring it back. When I returned they assisted me with getting the wood and the right cuts I needed. They have no idea how much their customer service meant to me. They earned a repeat customer in me for life. Great job to Lowe’s for hiring amazing people."

"I recently visited Lowe’s Home Improvement to get a copy of my office key and was thoroughly impressed by the service. The staff was incredibly helpful, guiding me through the process with ease. The key copying was done swiftly and accurately. I appreciated the wide selection of products and the clean, organized store layout. Highly recommend for all home improvement needs!"

"Look no further for your Christmas needs! I purchased lights and extensions cord for a better price than most. I was stumped about amps and how many lights I needed but Stephen helped answer all my questions. This is a good location to try out!"

"7:15pm. No checkout lanes open, except 4 self checkout lines, line 8 people deep. They had 4 more self checkout lines they could have opened, but they had them closed. Seriously Lowe's, if you're not going to have anyone staffing registers, then the least you could do is have all your self checkout lanes open. This gives me the opinion you don't care about your customers' shopping experience, or for that matter your customers, at least not at this store. Anyway that's my experience and opinion."