west elm 12848 Queensbury Lane, Houston, TX 77024

"Art gallery for furniture was my impression. Prices are decent to expensive. Nicer than average places but less than the crazy stores. Furniture seems to be well made. I found some large baskets and were impressed by the price. Bedsheets were impressive."

"We bought this from West elm. The carlo century chair. And it broke while my wife was sitting on it. Looks like it's made of concrete and not metal. I called and they said they're going to send a replacement leg which is nice but now we're afraid to sit on it especially with a newborn at home now. Update. I received an email that our chair leg order was cancelled. I called West elm and they said they aren't able to send a replacement because there is no more chair legs in stock and no more coming in the future. Even though the chair is still in stock at in stores. They cancelled the order twice with no explanation until I called. We now have a 800 dollar chair that's useless."

"Briana was great- helped us pick out the perfect furniture to fit our living room, exactly what we wanted. Delivery scheduling was easy and all pieces arrived ahead of original lead times. Will definitely be back!"

"I called this morning because I received an email that my crib was ready for pickup. The email said to bring a photo ID but the crib was a baby shower gift from my mom. I spoke to a lady on the phone who was very nice and understanding, she took my name and the name the payment was made under and I gave her the time frame I was coming, she said she would have everything ready for me. Once I arrived I called them and told them I was at the loading dock and was helped by someone else. The lady came out looking for me and said I had given her the wrong name, gave me an attitude. I told her the name of the purchaser and she rolled the crib out. Didn’t help us with putting it in the car at all. Terrible customer service all around. I’m 8 months pregnant, if I didn’t have my husband with me she probably would’ve had me move it all myself. Completely useless"