Grainger Industrial Supply 1222 South Loop West, Houston, TX 77054

"If you need instructions on how to have terrible customer service Grainger employees are the go to leaders. They treated me like I was bothering them. This is how you witness a few grand $$$ walk right out of a place of business."

"Javier was great and the service he provided was even better. I walked in wanting a couple of items and kept making changes and adding to the order which totaled many items and $1,500. This did not frustrate him at all. He kept plugging along modifying the order and informing me of the differences in features the products had. Overall I received excellence in service from Javier and I will make this my Grainger of choice because of him."

"PreOrdered material pick-up was great and quick. Checking out with store stock was slowed down by the cashier being engaged in a personal conversation with a friend."

"These guys here are amazing! Came in about a week ago and needed help with some equipment. Omar and his staff helped me find what I was looking for and even went over and beyond to set it up. Thanks and will definitely come again!"

"Just haven't had many good experiences. Too complicated of a phone service, duplicate orders and nonsense. They do try to correct it but having to make 2 or 3 phone calls when I can make one at the rope and soap dealer down the street. 2 stars because their return process is almost no hassle."