Lopez Auto Repair

"Called to ask if they could patch a tire for me since I live down the street and have been here before for other call repairs. Got a whole bunch of condescending attitude and unnecessary disrespect. A simple " we don't patch tires" would have made a negative 2 minute conversation into a 15 second conversation. Lost a costumer on this one."

"Can't say enough as to how I was treated. Several things needed attention and was taken care of in a timely. As a senior citizen it is so comforting to have people that you can trust."

"They're not interested in finding out what the problem is. They're interested in quick repairs so they can get to the next car and make more money. What happens after it leaves the shop doesn't concern them one bit. Why I say that: 4 months ago my car ran rough. I knew a local mechanic who was able to replace 3 spark plugs and 2 coils but one spark plug wouldn't come out. The car ran better but not great. And then it wouldn't start. The battery was strong and the starter was fine, the engine just wouldn't stay running. It ran rough, then died. Repeatedly. On a recommendation I took my car to Lopez. Besides not starting I told them I have to add a little water every day and I have a slow oil leak. After 4 DAYS of scratching their heads (their words) they finally figured out the problem: they needed to replace all 4 spark plugs and 2 coils, and charge me $400. I explained that 3 spark plugs and 2 coils were 2 weeks old. He said, "They were the wrong plugs." Even though they were recommended by the parts house I used. Nonetheless, I agreed and they replaced all 4 with brand new spark plugs. What about the water leak and oil leak? "Couldn't find anything. That'll be $400. And we close at 5:00" Just under 4 MONTHS later it wouldn't start again. When I called to tell them I was bringing it in I gave my name and told the man that I had my car there before. He said nothing. Except for his favorite thing to say every chance he gets. "We close at 5:00." I said I just want to make sure you knew it was there recently. He said, "Yeah, you keep saying that." I said it once. Since he didn't respond I assumed he didn't hear me. Silly me, I thought he would want to look up the history to see what they did 4 months ago. I didn't expect to be mocked. Nonetheless, I went ahead and took it to Lopez. They told me it would be a couple days before they had a chance to take a look. They would call me. Again, silly me. I thought they would. They did not. After 2 days of waiting, I called them. They had looked at it but not called me. But, they were going to keep looking at it, and would call me back within the hour. 24 hours went by. So I called again. EVERY time I called they answered the phone: "Lopez Auto repair." "Hi, I..." "Please hold." The hold times were lengthy. One time they hung up on me. I called back and said, "I guess you accidentally hung up on me." Immediately he said, "What did you do, hang up and call me right back?" Really?? Every phone call I had was similar. Condescending, not writing down notes, and they don't seem to be paying attention. Some times even argumentative. Anyway he told me that they needed to replace all 4 spark plugs! And the battery. I explained that they just put 4 new plugs on it 4 months ago. With a belligerent tone I was told they had fouled out and they all had to be replaced. Do you want us to fix it so you can have it this weekend or not? Also it needs a battery. Which is weird because it didn't need a battery when I was trying to start it at home 2 days before... I asked him what fouled the spark plugs and he said they had no idea. But they will look into it. They never called back to tell me for sure if my car would be ready before they close. So at 4:00 on Friday I called - Again. And was told it would be ready. "And we close at 5:00." I had to scramble to get my son to drive an hour to come pick me up and get me there before they closed. More lead time would have been great. But they don't care. When we were almost there I called to say we're close, we'll be there before you close. He said, "There's always one of you guys. We close at 5:00." Always one of you guys? Really?? I'm Rushing to come give you my money and that's what you say? When I arrived I asked again what caused the plugs to be fouled. "We have no idea. Here's your key. That'll be $460." If you choose to have your car repaired at Lopez, keep in mind that they don't actually do a repair. They just put a band-aid on it. And a few months later they'll put another band-aid on it. Very expensive band-aids."

"Wow, this place is utterly rude, and I have no idea why they would have such a high Google rating. I called and said, “I’m just calling to get a quote,” and the response was, “I don’t have time to give quotes.“ And the guy hangs up the phone. You’re not going to give me the price that you would charge me for work? Are you out of your mind? What type of joke outfit is this, and why do so many people have positive things to say? Fake reviewers?"

"Very intelligent front desk/shop crew, extremely friendly and reasonable prices. I took My Scion TC for a complete Clutch Kit Repair/Replace early 2021 and still running strong and my Wife's Mitsubishi Outlander Sport around the same time after multiple shops not being able to locate the issue on her SUV. My Father in Law told me about this shop, and now I see why he has been a loyal customer for years. Lopez Auto located the problem and explained what they found so we, as owners of the vehicle and customers, knew, and they fixed the problem without a problem. I will definitely be back for any necessary maintenance on any of my current or future vehicles. The only con is they are closed on Weekends, but everybody needs their family time, so I understand! Overall spectacular experience, 5 Stars indeed!!"