Firestone Complete Auto Care

"DON’T USE THIS SHOP. They replaced one flat tire, and in doing so, they removed all of my tires and BROKE MY WHEEL LOCK KEY. It broke off in the lug nut, so that the lug nut couldn’t be removed. Thus, the next shop couldn’t remove / rotate my tires. This place will break parts on your car and not tell you. This is the second time it happened to us in 2 months."

"DO NOT TAKE YOUR CAR THERE!!! would give them a BIG FAT ZERO if it were an option. I took my car in for a wheel alignment. The tech took my sportscar for a joyride gunning my motor and speeding out of the parking lot. Customers witnessed it and asked if it was my car they heard. They then told me when the tech returned from his joy ride, the car was too low to get on the rack. The tech, knowing the car was low drove it to park it hitting the speed bump in the parking lot without even slowing down. Upon looking at my bumper I noticed the bottom was cracked and partially hanging off on one side. Firestone is denying their negligence and that it happened even though there were witnesses both customers and employees. BEWARE OF FIRESTONE!!!"

"DO NOT GOT HERE I have had so many negative experiences here I don't know where to begin. I live close so it's always my first choice but they have consistently made problems with my car worse, if you're lucky enough that they eventually fix it it will still be with the cheapest parts, the worst advice and the slowest technicians. Their mechanics are untrustworthy, incompetent, and will not listen to your needs or address your concerns, if you want things done your way you have to literally handhold them through the entire experience. I have never once left this place feeling more secure than I did when I walked in, take my advise, DO NOT GO HERE"

"Tried to over charge for the service almost by 120$, once I cross checked in online then they informed me that there was some mistake in system and told me the correct amount. The work was unprofessional, leading to wasted time. Informed me that it will be done in 25-30min for just oil change and made almost 2hrs to do it. Due to this time I missed my dental appointment. They mishandled handled my windshield, by causing damage to the previous mileage sticker. Checking YouTube in order to reset the service sign in odometer dashboard. Even customer can do that while watching YouTube or any videos, what’s the use of service from Firestone?? Complete Impolite behavior while talking to a customer. Concern team check the footage and acknowledge this issue."

"Last year, I visited for my car's state inspection, and it was my first time there. The process went quite smoothly. This year, I followed the same routine, but this time I arrived early to seek advice about my car's tire condition. Lisa, the manager at this location, was exceptionally helpful. Once again, the process was equally smooth this year. If you're planning to go there, make sure to ask for Lisa; she'll assist you effectively. A heartfelt thank you to Lisa and her team at this location. I truly appreciate your support."