Firestone Complete Auto Care

"Truck steering was not working great after swerving from hitting a dog in rain. Called Firestone to get it looked at. When I went to park truck in Firestone parking lot front wheel fell off. I go into Firestone and ask guys to come take a look One guy say we'll your going to have to get it towed. And other guy says call your insurance company. They never offered to help at all. I had to call and get it towed to another shop. And I sat there waiting from 10:30 am until 5 pm until tow finally came. There service is the worst. And honestly they could trane there staff to be alot better at customer service."

"This location always seems to be understaffed and over booked. Ive been stopping by for the last 8yrs for oil changes or tires with that being said when i went a few months ago to get new tires i made an appointment they still kept my car all day maybe left it til the end of the day because i was out of town so it wasn’t a big deal. Walked in today to get tires check and rotated, an oil change, and a new battery. I was told it would be 2-3 hrs. After about 3.5hrs and not even receiving a courtesy phone call to give me an update i got an uber back to the location. I was on hold for about 12 mins they were basically answering the call as i was pulling up to the location. They let eme know there were still 2 cars in front of me and needed my car for another 1hr-1.5hrs it was 5:38!!!!! They close at 7 i will take my business and money else where this is unacceptable to be the same issue every single time."

"alexis was great! She helping me with choosing the tires I needed with my minimum knowledge of tires and sizes, she was prompt and efficient , great attitude and recommended tires she uses for her personal vehicle she even took the time out to explain how the cars are in rotation to get serviced. Im thankful for this transaction and Alexis’ great help and expertise!! Thanks Alexis"

"They broke my car… My car reached 100,000 miles when I got break #1 from them… my first oil change from Firestone (normally I’d do it myself but I moved here for medschool and I don’t have the time now) and they screwed on the oil filter to tight and I have an oil leak now in my filter housing. “It was there when we did the oil change” is what was said when I called about it. Funny you didn’t mention it in your service notes Car started overheating from a “failed water pump” or so they told me maybe it was true maybe it wasn’t. Anyway it was 1,200 bucks for that “fix” 30 days later car is still over heating and my dashboard’s passenger airbag is on. Along with the battery light. I open up the hood and I see a fraide wire on my alternator and a BROKEN BOLt HANGING ON MY ALTERNATOR. I feel dumb that I didn’t catch it myself but I’d sure hope a mechanic would have… I called them to get it fixed and they refused to admit they did any harm to the car and “it must be a different problem like the transmission” so stay tuned for this next episode…"