Holiday Inn Express & Suites Chattanooga-Hixson, an IHG Hotel

"It is a good hotel but bathroom shower is broken and there is some mold on the roof in the bathroom. Location Wide, be sure to plan what you will do and where to eat otherwise you will end up in circles. However, it was a good stay (besides me waking up every hour)"

"Paid $200 for ONE night to attend a wedding out of state. This place gives Holiday Inn a bad name. It was not at all what the pictures showed. Also the pictures when I booked showed a hot tub, which they do not have. Fridge is leaking and the room is tore to pieces upon arrival. Door locks and key cards did not even work."

"I recently had the pleasure of staying at the Holiday Inn Express in Hixson, TN, and I can't express enough how exceptional my experience was. From the moment I stepped into the lobby, I was greeted by a warm and welcoming atmosphere. The staff's friendliness and efficiency set the tone for the entire stay. Check-in was a breeze, and the staff went above and beyond to ensure I had everything I needed. The room was a true sanctuary—immaculately clean, tastefully decorated, and equipped with all the amenities to make my stay comfortable. The plush bedding made for a restful night's sleep, and the attention to detail in room maintenance was evident. One standout feature was the complimentary breakfast. The variety and quality of options surpassed my expectations. From fresh fruit to hot, delicious options, there was something for every palate. It's clear that the hotel takes pride in offering a breakfast experience that goes beyond the standard fare. The location of the hotel is also worth mentioning. Conveniently situated, it provided easy access to local attractions and businesses. The hotel's central location proved to be a valuable asset. What truly sets this Holiday Inn Express apart, though, is the outstanding customer service. The staff demonstrated a genuine commitment to guest satisfaction, and their attentiveness made me feel like a valued guest throughout my stay. I wholeheartedly recommend it."

"Check to be sure the hot tub and pool area are open before checking in!!!! The reason we chose this place among many others along the route was for the hot tub. I called a week ahead to be sure everything was working. The day we checked in was the day they choose to close pool center for remodeling!! There are many other choices at less cost if your not going to get the value of the hot tub/pool. Room had no soaps- had to get from front desk. Breakfast was poor due to renovations- no waffle makers, eggs & sausage very spicey and cold at 730 am!! The only good thing is the beds were very comfortable and location is easy to get to from interstate."

"This used to be my go to place when I came into town to work, however this will be the last time I stay here. The customer service is pretty good however the people they service is awful. Every room I’m in smells like straight marijuana, the guests hanging around in the parking lot and entire area are very sketchy and I don’t feel safe. I had to switch rooms over housekeeping and cleanliness issues. Above all I no longer feel safe here."