Red Roof Inn Chattanooga - Lookout Mountain

"I do not recommend this motel at all. The customer service is beyond rude, they have bugs, and you get no assistance when things go wrong. The mini fridge quit working and not even a credit was offered to replace the contents that was ruined. When I spoke with the lady at the desk she just stated “she already knew” then after waiting for over 25 mins to get a room check for my deposit back I gave up and walked out."

"Right away, when we came in, it took several minutes just to be acknowledged. It took over five minutes to even start the process. There was blood on our top sheet. We reported it, and someone came up to just collect it, no replacement. I asked for one, and the same person brought up one with dirt on it, no apologies from anyone for any of it. Pools are colder than room temperature water (we bought a thermometer). I asked for pool towels, and the lady waived a hand lazily to her left. There was one folded on the counter. She then referred to two towels she saw in the pool area that "might be good". These towels by the way, are hand towels. We picked this hotel FOR THE POOL. The pool room itself was freezing. Temperature control in the hotel rooms varies from freezing cold to sweaty hot. No in-between. This made for some pretty difficult nights of sleep. I asked for an extra sheet and extra pillow, and the front desk guy said to come down and grab it for myself. No, I don't work here, you do. We didn't shower during our three nights/four days due to our towels being clearly dirty. If a solid white towel is stained brown, throw it away, and buy a new one. I put in retail orders at my job all the time, it's not difficult to keep any kind of standard at all. A stray dog got in my car in the lot. I picked her up and brought her to the desk, and the lady suggested I put her on the ground and let her free because she "prolly one of the homeless people's out there". She said this after I suggested she could belong to one of the guests. She didn't want to deal with the problem, so she found ways to have me deal with it instead. During the whole conversation, she remained sitting and watching a movie. The deposit system paired with a piece of paper is clearly a trick to get extra money. Especially since it would be way more efficient to do it digitally. We're in 2024. You and I both know the paper is a scam. That being said, when I turned in my paper, it took 15 minutes just to open the lockbox with my cash in it. I asked for a receipt and never got one."

"Look, it's the cheapest hotel around for a reason. The rooms weren't the cleanest, but they weren't dirty either. The linens were pretty stained, but you could tell they had in fact been washed at least. I wouldn't want to stay here for more than one night, but for just a one night stay it was a place to sleep. The staff were very kind and helpful both during check in and check out. I had an issue with my shower and when I called the front desk maintenance come very promptly and helped me with the issue, so I was very thankful for that. Red Roof Inn is really just a case of you get what you pay for. I wanted a cheap place to sleep and that's what I got."

"At first I read one of the reviews on this place about having bugs and upon me booking last minute on a Saturday night while traveling through Chattanooga I was skeptical. I stayed in room 201 second floor no elevator . I did a thorough inspection and there were zero signs of any bugs and the room looked recently renovated very clean ! Beds were surprisingly pretty comfortable as well and showers were nice and hot ! Outside of hotel could use a little attention and main hallway could use a vacuum . Smelt like weed and Lysol but hey who cares my room was decent and clean for a good nights rest ! Front desk person was pleasant and easy to deal with as well. Enjoyed my temporary stay ! Only thing I felt negative about staying here was I felt like I paid $40 too much but when everything is booked what are you going to do …. Parking lot was well lit at night as well compared to other places around so felt safe about my car being parked outside as well ! Thanks Red Roof Inn ! I’d stay again if needed ."

"The Red Roof Inn at Lookout Mountain is great! Mo at the front desk made us feel welcomed immediately and she answered all my questions. She is friendly, professional, and efficient. Our room was clean and spacious. The king size bed was comfortable. The shower/tub in the bathroom was clean with plenty of hot water and good pressure. The mini fridge was a larger one which was nice for our 5-night stay. The indoor pool is well heated and clean. We enjoyed being able to walk to Waffle House and Cracker Barrel right next door, but we appreciated the free breakfast in the lobby."