Extended Stay America - Columbia - Ft. Jackson 5430 Forest Drive, Columbia, SC 29206

"Upon arrival our room smelled so bad of cigarette smoke! Not sure which neighbor was smoking but it was so bad that our clothes and bags smelled like smoke when we left!! A bag of trash stayed outside of a room for 3 days before someone picked it up, along with a bag of empty beer bottles in the staircase for 4 days! Smoke detector was missing out of the ceiling. refRigerator had onion peels in it, you can tell it was not cleaned or even opened, prior to our arrival. Location is GREAT, but overall room and surroundings were not clean!!! We will not be staying there again, and I will not be recommending anyone I know to stay there!"

"Although not fancy, very clean, room is remarkably quiet. It feels safe and very near many amenities. I will stay there again if needed. Great value for the price."

"My husband and I have been staying here for 2 months while searching for employment and an apartment. The lobby staff Marva, David and Derrick are really great. So is Whitney in housekeeping. They are all always so helpful when I need something. OShey went above and beyond to locate an important piece of mail we have been waiting for and she found it! Yay!!"

"Great location, cool staff, loved having the kitchen to cook our own foods. The room was clean except under and behind things like the bed and night stand. Ample parking, dog park area, granola bars, coffee, oatmeal and things for breakfast. Towels and bedding given by exchange only. Dishes and kitchen stuff available. Not a bad rate I was able to get during black Friday."

"Please do yourself a favor and DO NOT rent rooms from this Extended stay!! I made a reservation under my name and used my card. I have family traveling into town and needed a place where we could all be comfortable at and close to Fort Jackson. The staff took it upon themselves to alter my reservation without my consent or acknowledgement that they were doing so. Then I try to modify the reservation and they cancel it, only to make a new reservation they refuse to take payment for. I'm not going to beg anyone to take my hard earned money. But what you are NOT going to do is take my money and treat me any kind of way. I spoke to several individuals attempting to make a smooth transaction after complying with all their requests as far as filling out forms for authorization for additional guests. Whatever shady business requires them to make changes is highly suspicious. When I call to make a complaint because none of these procedures make any sense they cant find my reservation. Well, I have my confirmation and verification all documented. STAY AWAY FROM BUSINESSES WHO CAN NOT AND REFUSE TO CONDUCT BUSINESS LIKE PROFESSIONALS. EXTENDED STAY WILL NOT RECEIVE ANOTHER DOLLAR. VETERANS AND ACTIVE DUTY, IF YOU DONT MAKE PEOPLE RESPECT YOUR DOLLAR AND SACRIFISES THEY NEVER WILL. FROM AN ACTIVE DUTY SOLDIER OF 19 YEARS!"