Country Inn & Suites by Radisson, Columbia at Harbison, SC

"The surrounding trees and bushes are all littered with trash, the lobby smelled and the entry carpet was filthy. Tried to make the best of it for the price and need to stay for events we were attending with our child. The 1st room 201 was trashed, the carpets were insanely stained. Chipping paint, bathroom cabinet falling apart, broken shelves in fridge, missing deadbolt/hindge lock broken off. The carpet felt hard, like years and years of filth, spills, and who knows what just layered on.The worst and final straw for that room was the hot water would not get hot. We were moved to 209. Ok we are still trying to make the best and just have a place to sleep at night. The shower would get hot in this room after you let it run for 10-15 minutes. The floors were not so terribly stained as the last but still very dirty. The the fride wasnt broken, so hey, that's a plus. We are trying to make the best of it for our son. There were items left in the drawer of the tv stand, but we moved those to the closet and tried to make the best of it. This shower did atleast get warm after 10-15 minutes, so hey, we are doing better, right? Well not for long. We come back from the event on Saturday 2/10/24 and we were going to stay one more night to have a fun day in columbia. My child who is a very mature 10 and was very tired from 2 days of practices leading to the final event today decides to stay in the room and watch aquaman instead of walking out with us when we went to smoke a cigarette. Up until this point we left one cell phone in the room with him when we went out so he could stay connected and feel safe but this time we didnt. REGRETS. We did not stand at the door to listen and make sure he locked the deadbolt when we left. REGRETS. While we were outside for 10 minutes max, this front desk lady came to our room and scarred my child for life. His perspective, he heard knocks on the door and he said who is it 3 times but did not hear any answer. He had walked towards the door, repeating who it was. Only to hear the key unlock the door, door opens and he to comes face to face with a strange woman he does not know who then starts accusing him of playing with emergency services and says a call came from our room or the next door room. I have taught my son about emergency, the importance as well and why never to play with them. He never has. I believe my child when he said he did not get up from the bed watching aquaman anytime until he heard the knock. #1 he was wore out from the event, #2 he was already comfy #3 he loves the aquaman movies, #4 the deadbolt wasnt even locked which he would and should have done if he had gotten up. We come back inside and get this whole chain of events played back to us by our shaken up child. We went down to address this with the lady who came in our room. She was on her cell phone, standing beside of a gentleman colleague berating him about the way he was checking a gentleman in, in front of that guest as well as us. She looked at us and walked away. Once the gentleman finished he asked how he could help us. He wasnt aware of anything so we told him we needed to speak with the woman who just came in our room and explained the situation. He walked to the back, 20ft away at most, and he tells her exactly what we said and why we want to speak with her. She apprached the counter aready hostile and asked what she could help us with as if she had not just been told. She then continued to berate my child, accusing him of lying and playing with the phone, she was very hostile, vile and disrespectful. She did everything she could to bash my child and justify herself for scarring him for life. She continued argue how she was in the right and "she didnt have to lie so he was the one lying" it was sickening. He started crying and said he didnt want to stay there. I agreed. She said too late we cant get our money back. We are packing and she called to say " so are yall staying or going" I hung up and continued contacting booking as I had no disire to have any further communication with such a vile person."

"This hotel is filthy. Clearly can see in the carpets and the rooms it hasn't been cleaned for a long time. I asked for house keeping to clean the room, change the sheets etc.... Never happened during our stay. In fact you have to request management to arrange house keeping and it still won't happen. Am still waiting for my security deposit to be refunded. It was clear to me that we were the only travellers staying at the hotel. It looks like the hotel is being paid by the State or City to accommodate homeless people... Which is fine... But then inform guests about that and show every guest the courtesy of keeping the hotel and rooms clean. Such a disappointment."

"Will never stay in this hotel again! Hallways recked of marijuana and room service never came to clean. Rooms had roaches in the bathroom coming out the vents, by the coffee area, and even in the bed. My toddlers skin broke out so bad after staying here. Breakfast was horrible as well only had biscuit gravy with no biscuits and yogurt. My husband went to talk to management and she didn’t care to rectify the situation. Never again."

"This was a pleasant surprise. My sister got the room for me so I wasn't sure what to expect. It was spacious. The AC worked well. The complimentary coffee I had each night was delicious. The staff was kind and considerate. It was really a great stay."

"WORST hotel that I've ever stayed in. I stayed here 3 weeks ago. The first room had mold in the refrigerator, black spots on the shower curtain, dirty floors and chairs. Not to mention the floor was very weak when I went by the window. They changed us to another room and I wasn't pleased, but I stayed because I lived and 1 hour and 30 mins away. I came to celebrate my birthday. If If known the rooms were like this, I would have never let them charge my card to stay in the beginning and I would've went somewhere else. They told me that I would get my security deposit back 3-5 days on check-in. Then, it changed to 7 days and then 10 days. I still haven't received my deposit. I'm very aggravated with this hotel and I will NEVER stay here again. Very nasty and unsanitary."