Holiday Inn Express & Suites Columbia-I-26 @ Harbison Blvd, an IHG Hotel 211 Lanneau Court, Columbia, SC 29212

"Upon check in we were not offered an upgrade at check in even though its a perk for elite members and the website shows suites available. We were put in a room that is filthy. Dust everywhere, broken electrical outlets, bathroom is in rough shape, stains on the shower curtain and the curtains in the room."

"This was the WORST experience I've ever had at a hotel. Especially a Holiday Inn. The so called front end mgr at around 5:00p.m. on Sat 10/28 is the most unprofessional I've ever come across We asked to see room first...seemed ok. Went back to room turned on a c. Smelled like wet dog(nasty) called front desk spoke to the same man that checked us in. Told us to come back downstairs would give us another room. 2nd room enter a.c. unit says ERROR wouldn't work. Call again front desk. Was told maintenance was on property would fix. I explained what would happen if middle of night no a.c. I was told wouldn't need it cause it goes down in the 40's. I said that was unacceptable. Then all hell broke loose on his end. Telling me he's given me 2 rooms and not about to give me a 3rd..cause he has to pay the staff to reclean! As I was trying to explain that we didn't do anything to the rooms he kept on over talking me. Couldn't get a word in edge wise. I kept on saying sir please let me explain...he just kept on talking. Then the oh so professional front desk mgr...HUNG UP ON ME I was still in the second room. We came downstairs and I said to him (this is my wife speaking) In all my years working retail I've never been as rude or unprofessional that this young kid was and NEVER hung up on a customer. I ended up walking outside. In the meantime husband is trying to get charge taken off of our card. He refused! Quoted saying he was charging us because we didn't cancel in time. As husband was standing there he made him wait cause he was making his order with another employee for 5 guys burgers. Once that was done...my husband said you need to call the mgr. the front end mgr(?) Said he couldn't because mgr was at home. Husband said I'll wait....call him. They finally said they would refund. As of this writing I believe will have to take it a step further up the food chain. The charge is still pending. Absolute nightmare. I cannot express once again the rudeness of this employee. Don't stay here!!!"

"The desk clerk was very rude and disrespectful. I was given a room without a telephone, which was needed, and my inquiry regarding the phone and lack thereof was met with a total lack of concern. I inquired as to why I wasn't told at checkout why I was given a room without stand items, such as a telephone and working TV but the clerk became frustrated and tried to turn it around on me. I would recommend accommodations at one of the nearby hotels on Harbison Blvd, not this hotel."

"Overall, this was not a bad experience. Location was great and for the type of hotel, it was fine (average). However, I have to give this 2 stars because they have bright lamp posts in the parking lot, and you are not able to close the curtains to black-out the light. This made for a restless night of sleep. I would not recommend for that reason (if you get a room facing the parking lot)."

"Holiday Inn Express is by far my favorite hotel when traveling. This particular location was great. It’s walking distance to the movie theater, mall, and many shops and eateries. The service was great! Everyone was friendly. The breakfast was great as well. Ms. Evette made some grits that made me think my mother was back there in the kitchen! Try this hotel out!"