Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd, an IHG Hotel 1011 Clemson Frontage Road, Columbia, SC 29229

"We booked a block of rooms for our soccer team for two consecutive weekends. Kelly was very helpful setting up the block, following up with number of reservations, and reminding us of deadlines. Becky worked the front desk both weekends and was extremely helpful and friendly. She remembered our names from each visit, had rooms ready early for us on a particularly cold, wet day, and accommodated all special requests. Becky literally handed us our keys as we walked in wet, cold and loaded down with bags, no wait at all to check in. The rooms were clean, breakfast was great, the breakfast room was a great gathering spot in the evenings, and the location very convenient. Thank you so much!"

"Well when I first arrived I automatically fell in love. With the atmosphere. How small and quiet it was but with huge rooms. I'm not a fan of standard rooms so always upgrade. And this one was worth it. However the "manager" at he front desk each morning, suggested on my second day, she'd be calling the cops bc it was 30 mins past check out. At 1130am! Mind you, as a member, I can ask for any kind of late check out up to 2pm. The first day, I liked it so much I decided to stay again to hopefully get to swim the 2nd day. I asked for a late check out due to some issues with my bank. And my corporate office. I travel tons and a lot of times it's on business so I use a corporate code. Well I used points my first night so when I changed the rate plan my corporate account was deleted. It took my office maybe an hour I'd say, after noon, which was when she said I could stay until, to get back to me with the okay that my account was fixed. I stayed in contact with the front desk at least every 30 mins to update them. So the next morning this lady decided to say I played too many games the previous day so the cops presence warranted them to arrive upon my departure as if to say I was trying to stay any longer than anticipated. If I had, I would've called for another late check out but I was actually on time that morning. So decided it was not needed. The call to my room killed every good thing about this place. I live in Columbia but nowhere near this side of town. It rubbed me the wrong way. And like I said, I'm a very frequent traveler. Mostly with Hilton as I'm a diamond member there. Well I'd been expieremeting with ihg and had nothing but great things to say. Staybridge is great and candlewood suites. Unfortunately I won't be doing too much more expieremeting out of my comfort zone. I'm not sure I'll be visiting any holiday inn Express anytime soon."

"I cannot say enough good things about our stay at this hotel. We were visiting Columbia from out of state and spent 5 nights. We were traveling with a 10 month old baby so I always bring cleaning wipes to wipe things down because she puts everything in her mouth. I was pleasantly surprised with wiping things down including the floors because she crawls that my wipes came up clean. Which is huge!! The pack and play and sheets they provided us with for our baby to sleep in was very nice and clean. Looked brand new. The hotel rooms also have a nice counter space with a microwave, Keurig coffee machine and a mini fridge underneath. The bathrooms have Dove products (shampoo, conditioner, lotion and body wash) and a blow-dryer. The housekeeping staff does an amazing job. The rooms were not only clean but very modernized and had a fresh feel to them. The hotel is quiet we never had a problem hearing people in the halls or in rooms next to us. The breakfast in the morning was great and a huge convenience, everything was fresh and had good flavor to it. The staff as a whole were wonderful and very friendly. Everytime you passed a staff member in the halls, elevator or by the front desk you were always greeted with a smile and kind words. We are so glad we chose this hotel to stay in while we were on vacation. It helped make our time away from home comfortable. We were there Sept 8th through the 13th and we would like to thank everyone that was on staff. You were all very friendly, accommodating and made our time away from home comfortable. Thank you from the Caldwell family."

"Love this holiday and express and suites in Columbia, South Carolina. Everything was perfect when I tell you perfect it was perfect. Dove soap for your usage, refrigerator, microwave, storage closet with a safe ironing board with iron, I would always come back to this hotel five stars across the line. Thank you very much for your hospitality. Oh yeah I forgot breakfast in the morning. Heart breakfast, cold breakfast. It was very delightful. Enjoyed myself. Thank you again. Oh I almost forgot they have a pool"

"Being a IHG Diamond member is supposed to expedite services. This property however has taken it on their own to make it very inconvenient for IHG members. I travel over 125,000 miles a year for work! NEVER, have I not been allowed to extend my stay for ONE night! This property’s GM apparently has taken a brilliant stance, that ALL guests must be inconvenienced by booking a additional reservation to stay a additional night!!! You have to check out to check back in; reprogram room keys; notify housekeeping that room now is NOT a check out, all just to stay a additional night? The nonsense of this policy even mystified IHG corporate! I’ve filed a formal complaint about this property to IHG! I’m also drafting a e-mail to the Ownership group: Palmetto Investments. Stay away from this property if you want to be treated like a normal IHG Diamond member!!!"