Avalon Riverview 4-75 48th Avenue, Queens, NY 11109

"Lived here over a year and only just had my first maintenance issue with my washer. Hector & Shakeem came through to take a look and were super friendly and able to identify the issue in no time. As far as leasing and maintenance/service teams go it’s been great here so far"

"Staff are extremely helpful. I needed a bit of paint to touch up some of the walls in my unit and I wasn't sure who to ask about what shade of white to use to match the rest of the apartment. Ran into one of the staff members, Hector, who was working on some maintenance in the lobby. When I asked him if he knew what paint I should use he told me to give him 20 minutes and he would bring me what I needed. Sure enough, 20 minutes later he stopped by my apartment to drop off some paint, a brush, and even some stain remover in case I got any on my clothes. Thanks Hector!"

"I love living at Avalon. The location is excellent and the staff are amazing. I recently had a maintenance request and within minutes Hector was at my apartment. He fixed the issue within seconds. He and everyone else I interact with are always very courteous, professional and go out of their way to get things done!"

"If we were only giving a review of the service provided by the staff in the leasing office, the concierge, and maintenance teams, it would easily be five stars. They are all extremely helpful, kind, and made living there/the moving process easy and enjoyable. Luna and Rhett in the leasing office have been absolutely outstanding as we navigated transferring from the north to the south tower. On the other hand, the management team is pretty awful, and rarely fixes problems with the building in a timely manner when they arise. For the first eight months we lived there, two elevators were out of service and caused lines out into the lobby at peak hours. When they gave us our renewal offer, they had the nerve to raise our rent significantly despite the many inconveniences we faced. So to say they take client satisfaction into their pricing is a blatant lie. On top of elevator issues, one or both of the garage doors are frequently broken and left open, allowing anyone to stroll into it if they wanted to."

"Update 11/20/2023: The elevators were mostly fixed for a few weeks, but now we're back down to 2 working elevators. If you need to step outside, expect a 15 minute round trip. I would move in a heartbeat if it weren't for my lease. (Building staff--thank you for trying to make the best of this terrible situation). Update 9/5/2023: No progress on the elevators. Management promised weekly elevator updates via e-mail to all residents, but we haven't received one in 3 weeks now. Update 8/3/2023: Still only two working elevators for tenants. Sometimes three are available for tenants, but often it is only two (like right now, a Thursday rush-hour; just had a 15-minute wait). Update 7/24/2023: Another elevator has broken, leaving just 2 for all 500 units. It's not a livable situation. Do not consider leasing here. The individuals working at this building are great, and I feel bad that they are also affected by the ongoing elevator outages which Avalon is unable or unwilling to resolve. Unfortunately, the other recent reviews of the elevators are accurate. The average wait is 3 minutes. 30% of my elevator trips are ~5 minutes, and 10% are over 10 minutes. It's not just rush hour; the elevator wait is unpredictable, and worse when one of the elevators is being used for building service or a move. So your wait could be 10 minutes at 3:00pm... you just never know."