SpringHill Suites by Marriott New York JFK Airport/Jamaica

"Good customer service, even room # are quitter. New Hotel, room are clean and tidy. Location is not the greatest, but train station is nearby to head downtown New York (Manhattan) and Queens. Pretty quiet area, fast-food restaurants and bars close by."

"Thank you Eric for helping me navigate through the rambunctious front end parking system and other various things. If it wasn't for him i would've lost my mind. Eric went above and beyond from making my check- in process smooth to drop off at JFK in a timely manner. The hotel is very clean , modern and comfy. I enjoyed my stay very much. Provided breakfast and shuttle service are a great bonus."

"A convenient location about midway between JFK and La Guardia airports, but pretty sparse if you are looking for a nearby restaurant to eat out! Rooms were excellent size and very well appointed and very comfortable bed! Breakfast was good with a reasonable selection of hot and cold food and drinks and fruit and yogurt though only plastic cutlery and cups. Checking in was slow as it was a busy time with many flights cancelled. Check out was very quick. Overall I was very happy as the desk in the room and WiFi access allowed me to get a lot of work done."

"Hotel has a good standard and my room was spacious and clean. Breakfast is a bit basic but still in a pleasant lobby. The hotel location is not ideal regarding the unsafe neighborhood but as it provides transport to the airport it might not really matter. Very close of JFK (15’ driving). Metro to downtown is 5’ walk from the hotel. It will take 30 minutes to reach downtown Manhattan."

"Bottom line upfront: Do not stay here if you can avoid it. Just the facts: 1. I reserved a king bedroom suite, the front desk gave us a studio room with a sofa bed (please see the photo attached; the sofa bed was not usable). 2. The TV (1 of 2) in the room did not work even after contacting maintenance twice. 3. When we asked for our correct room the front desk said they are negative rooms and I would have to wait until after midnight for cleaning people to come in to clean the room “I already prepaid for”. 4. The front dest never called me to let me know my actual room was ready, I had to call them 1am to find out. 5. Once I got my key for the correct room, my Mom was already sleep in the room we were originally given (again it’s past 1am) and they said that everything in the room has to go to the new room by the “Marriott Transfer Policy”. I asked if she can just remain sleep and I’ll go to the new room. They called my Mom in the original room to wake her and they told her she had to go. So we moved her at 2am. (My opinion inserted for this sentence) I understand the Marriott Transfer Policy, but they went by the letter of the law instead of the spirit of the law - no reason to move her at 2am when we would have been out by 7am. 6. We get to our actual room we paid for, and both TVs did not work even after maintenance came by twice the day. My Mother fixed the TVs on her own by looking at the wiring issues. My plan was to bring this up to the managers first, but neither was in when we were checking out."