Extended Stay America - Knoxville - West Hills 1700 Winston Road, Knoxville, TN 37919

"Non-Smoking room smelled like an ashtray. Was told these are the rooms they give to people with pets. While I appreciate them allowing pets (with a significant fee), I did not appreciate being punished with a room that smelled so bad."

"We first checked in and we always check sheets, pillows etc. We found hair and what I'm sure was a blood stain that soaked through the sheets into the matress!! They gave us another room and it was much better. Always check for these things."

"We stayed a couple of nights at Thanksgiving. The staff were friendly and helpful—offering to help with luggage, holding doors, greeting us every time. The room was nice and clean. The kitchen was clean and roomy—for the size of the room."

"When we first checked in we were placed into a room that reeked of cigarette smoke. We couldn’t handle the smell so we were requested a new room to be placed in. The front desk attendant was able to do so. Her and a gentleman who I would guess was a housekeeper attendant whom was also close by joined our conversation said that a gentleman was in that room prior to and smoked incessantly and he didn’t know why people keep getting placed in that room before they fumigated. Anyways. That night there was a heated argument in the hallway outside our room around 3am. We called the front desk and apparently the front desk attendant was the one involved in the disturbance. Very upsetting. Won’t be going back"