Hotel Indigo Asheville Downtown, an IHG Hotel 151 Haywood Street, Asheville, NC 28801

"We booked our hotel room through IHG as we have recently had issues through other websites and our hotel bookings. We upgraded our room so we could have a Mountain View, we also wanted the free breakfast that would come with it. When I went to claim it we were told “because you used a AAA discount you no longer get free breakfast”. We were told on the phone that this room would come with a free breakfast and now we have to go chasing this down, even though this wasn’t mentioned when we asked if there was a AAA discount. The front desk man couldn’t be bothered, was rude and just stared at me."

"For the first time in my life my husband and I took a long weekend trip for my birthday the first weekend in January. I booked the 1 bedroom, on the penthouse level. First impressions of the lobby were great, and location was perfect, that’s about where the good ends. Upon entering the room the first thing I noticed was the amazing floor to ceiling windows, the second thing I noticed was the horribly dirty furniture, the rug with large stains, the furniture that is in horrible condition, the dining table was wobbly, and lastly there were stains on bed, and carpet next to the bed. The floor was also not completely cleaned. I was so disappointed to say the least, this was my special weekend and felt that I was not comfortable to stay there. Front desk was amazing, very accommodating and patiently went through our options. We opted to not stay, which was heartbreaking because this was the room I wanted for my trip. We were told my customer service that the property is about to undergo renovations and it needs it horribly. I do not believe I will stay at another IHG property."

"(Photos are our view!) Location great walking access to downtown, Arcade, etc. Excellent valet parking staff. Great cafe/ bar staff. Excellent breakfast. Checkin and out smooth. Details matter: Room 60 very chilly degrees when we arrived. Took hours to get it up to 70 deg. Not good. Trim around baseboard falling apart. Not a good look. Bed good. View Excellent. Not impressed with decor. Contempo but cold and sterile. Needs more artwork, color, warmth..."

"Great hotel right in downtown Ashville, walking distance to all the shops, breweries and restaurants. Spend the extra few dollars to have breakfast included it's well worth it and won't find a better deal. Our waitress was awesome every day of our stay and had a great start to the day . Front desk staff and valet were fast ,efficient and accommodating. When we go back to Ashville we will stay here again."

"Great pet friendly stay! The view was great from an end of hallway room, walking distance to many restaurants and breweries that we enjoy visiting when we are in town. If you have a dog you’ll need to walk up the street a bit for them to use the bathroom is grassy area. Breakfast in the lobby was delicious especially the yogurt parfait! We will stay here again."