SpringHill Suites by Marriott Chester

"This poorly kept hotel has lazy and obnoxious staff members. The pool, which they promote heavily in their writeup, was not functional and it appeared that it is rarely functional. When we checked in and inquired about the pool, the front desk clerk pretended that the pool was being worked on and said she would notify us whether it would be available to us. We never heard from her. The bathroom door squeaked loudly enough to wake the dead, and the TV swivel-mount was dangerously positioned making the TV unavailable. There are several other hotels in the area and I strongly suggest that you choose one of those."

"Had 4 rooms booked for a wedding. Everyone enjoyed their stay. They were very pleased with the staff and location. They said they would definitely book again!"

"I booked a stay here for me and my daughter because we would be traveling and needed a rest in between days on the road, however we had a death in the family and would no longer be able to make our trip, very disappointed that I called and tried to cancel the room and I understand the no refund but to not even issue a credit for future use was really mind blowing. I booked here because all the reviews were really good but now makes me wonder if they are true. So now I have to lose my money because I have funeral to attend. I even tried to switch the days of the room but was told no rooms were available to switch and it would be best to keep my room for that day, doesn't make much sense if you have so many people staying at the hotel why force someone to keep a room on a day they no longer need."

"KATE was AMAZINGLY helpful, thank you! Great location. I took one star from the rooms for having bathrooms with barn doors (whyyyyyy) and a ventilation system that runs 24/7 (noisy). Otherwise, great stay :)"

"I had a great time, we were there for a wedding. The room was clean and neat. My daughter and nephew with my mom shared a room double bed and we knocked out as soon as we arrived . The respected our wishes to not clean the room since we had a lot of personal and important things with us!"