Residence Inn by Marriott Richmond Chester

"Great place, swimming pool was clean and the rooms were spotless. Employees always go the extra mile to be of service to the customer. The manager Mr. Gilbert will always make sure your stay is excellent and will address any issue you have to find the best outcome for the customer. Lerma in breakfast area is great and sweet and will always make sure you get what you request."

"I am a long-term guest. The rooms are like any other Residence Inn, with a kitchenette and most of the things you need. Room service has been spotty. I had to ask the front desk to have my room cleaned. We didn't have hot water 2 separate mornings. However, we've been told that the issue has been resolved. (It has been bitterly cold, but I'm not sure if it's related.) The elevator was out of order for almost 2 weeks, but again, that seems to be resolved. I have had continuing issues with my mobile key and room keys. Sometimes they work, other times, they don't. They're renovating all the rooms."

"Couches were slightly tattered and definitely worn. Room was really clean. Hallway had a smell of dog. People there just don't pick up their dog's feces which is a shame. Room didn't upgrade to USB lamps or radio. I'm a walking disabled person and it wasn't convenient. There were big trucks parked right in front of entrances with pickup beds and trailer hitches on top of the sidewalk going to the door."

"High-class luxury in Chester VA. The fully equipped luxury suite will blow you away. That fireplace set the perfect mood on a cold November night. I really did not want to leave my room. The bed felt like I was sleeping on a cloud. Super clean, very quiet, delicious breakfast and coffee. The staff was very friendly and extremely professional. I will definitely return."

"Update 10/1/2023: Phoebe was amazing in tending to my inconvenience. She informed her supervisor and i was awarded 2009 bonus points. She was so professional, patient in listening, apologetic and so kind. Thank you so much Pheobe!! initial post 9/30/2023: I would give this hotel 5 stars but I did not feel valued as a customer with my reservation at all. I booked 2-2bedroom suites weeks ago and also confirmed with a manager on friday at 1:40pm that the rooms would be near each other and the manager confirmed that the rooms would be across from each other . When i checked in yesterday, they handed me the keys to room 132 and 332! It was explained to me that there was a wedding that took place and one of the guests extended their stay in the second suite across from mine. I was livid! Not only did they not value and respect me as a customer, it was handled so carelessly, as if the wedding guests were more important. All guests are important and the proper thing that should have taken place was when the wedding guest asked for an extension, they should have been explained that the suite was prior reserved for Saturday and that they could extend their reservation but they would need to be placed into a different room to respect the incoming guests. Due to our room being on seperate floors 1 & 3, all evening long I was up and down the halls transporting food, bags, drinks and everything for our families, with children!! I had to cook in one room then transport the remaining to cook in the other room. Split the drinks, desserts, then because we were not across the hall after swimming and everything I had to divide the leftovers and transport for the night hours extra food and snacks. It was exhausting as hell and I was so irritated at how they handled this situation and did not follow through with what was requested and promised to me from the manager. Beautiful clean hotel, awesome customer service and staff so it is a recommended hotel but they need to do things properly and accordingly for all guests. That is key! Because i was utterly inconvenienced last night and hell would have rather paid for 3-4 single rooms next to each other at a different hotel if I would have been informed they couldn't deliver ahead of time."