Barkwood Pet Resort

"Very loving staff. Nice and clean. Great place to leave your pets when you're on vacation."

"First time I ever had Belial, my 7 year old mastiff mix boarded. I was incredibly anxious as it was the first time I've left him anywhere that wasn't home. They were absolutely amazing, even letting me look at where he would be kept! He had his own bed and a tv to keep him company. They played with him every day, clipped his nails, and gave him a bath. All reasonably priced. Amber even sent me pictures to help be able to know he was in good hands! I'll definitely be bringing him back here when we need to stay overnight somewhere!"

"I was greatly impressed with this facility. I checked out 3 places & this was the only one that allowed me to visit & look at the place my little ones would be staying. Because without that, how can u in good logic an conscience leave them anywhere?? This was my 1st time separated from my little ones with boarding. They sent me pics while in their care an I liked them."

"They are the best with my baby. I give them his eating instructions and snack times and any other info and they follow it to a T. You can even schedule one on one play times or play times with other dogs, and if you have multiple dogs (like my in-laws) they get to stay in the same together if you so choose and there is a discount for that also (their babies love it also when they stay). They even give you a daily little report card on how they do throughout each day. My boy will never stay anywhere else."

"I scheduled an appointment (almost a month before a vacation) to get my german shepherd temperament tested so she can be boarded. When I asked in for the appointment the staff and manager treated me coldly and accused me of not even scheduling an appointment because they didn't have my information on file despite the fact that I followed the directions given to me from the very same receptionist regarding the time, date, and papers I need to bring for the appointment. Eventually the manager got so rude with me that I walked out with my dog and ended up crying in the car for a while. Later, I tried to schedule another temperament test since they refused my previous (scheduled) appointment. After the man on the phone talked down to me regarding how I should "get the appointment right this time" I was very hesitant to still like this place. Still, I came in to do the test at the only other time available (the day before my trip). The manager said that my dog failed the test because she was anxious and pacing in her kennel. I was livid. I had no other options for getting my dog boarded. So later in the day, I called back hoping to beg if there was an opening. When I got the receptionist, she said that my dog failed because she was barking (I was there and I know for sure she wasn't). I asked to speak with a handler and they told me that she was a sweet dog. Then suddenly the manager got on the phone and gruffly said that my dog failed because she was put in the back and dug under the fence to get out. So I don't know about you but I'm confused. How can four different things happen according to three different people about a single dog that 1) never barked while we were there (I was a witness) 2) doesn't dig at all to begin with even though she spends her time outside and inside regularly 3) is trained as a therapy dog so that there is no possible reason for her to exhibit anxious behavior? I am simply dumbfounded at the horrible service I and my dog have received. 1. refusing an appointment they made 2. talking rudely and shaming a handler for a communication mistake of their end 3. waiting almost an entire month for another temperament test 4. refusing to accept a dog because of a miscommunication from a previous appointment 5. lying and skirting around reasons why my dog failed the temperament test despite her being trained. All of the above are reasons why Barkwood is a horrible place to board a pet. I would not recommend this place to anyone. Yeah the place is clean and looks nice, but the manager is a rude man, the receptionist can't communicate, and the whole debacle has made me never want to go back despite my being nice to them no matter what attitude they throw in my face."