CVS

"Rude staff. Overtalked me, spoke flat and irritated as if I was putting them out asking for assistance. Brittany hung up on me. I called back and spoke with the actual Pharmacist who wasn't much more helpful or professional in her phone etiquette. I literally spent an hour and a half making calls back and forth with their store because they needed me to call my insurance for my BIN#. Upon calling my insurance I learn that CVS is not IN network. At which point I called the pharmacy I wanted my prescription transferred to. The pharmacist put in the electronic transfer request right then on the phone with me. He suggested I call CVS back to make sure they received his request. I call back CVS and this time the pharmacist herself tells me I need to call the other pharmacy back and get their NPI# and call her back with it. So there I go calling the other pharmacy back to get their NPI# to give to CVS. I call CVS back with that number and Brittany says they don't need the NPI number they need the other pharmacy to call them. The other pharmacy says they cannot make out bound calls and transfers me to their customer service that can make outbound calls at which point that representative tells me that it probably won't be filled until tomorrow because this specific CVS location is TERRIBLE about answering their phones and slow to make transfers. I mean when another professional organization is validating what you just encountered in customer service....that says something. There's obviously a problem and corporate needs to step into the opportunity and drain the swamp or bring correction. Why am I the customer having to locate this information FOR THEM? Do they not do transfers daily? Why is this not a seamless process between pharmacies? I was treated horribly by everyone I spoke with at this pharmacy. I am sick and ended up crying after the entire experience. Horrible basic care for humanity at this place!"

"Extremely rude staff. I called about a prescription being sent to a wrong cvs and asked them if they could transfer and as soon as she saw it was a narcotic FROM SURGERY she was immediately rude and treated me like a drug addict. Now I get to go day number two without pain medication after a stomach surgery. Staff is pathetic and rude. Don’t go here."

"Rude pharmacists at this location. I called 3x to have the rest of my rx filled and each time when I went to this location my order was never ready. I was going to wait on it the 3rd time and they said they wouldn't have time to have it ready for another 3 hours. I ended up transferring my rx to a different cvs location and had 0 problems."

"My wife & I love this drug store along with the staff. We went in Sunday & were helped out by 2 of the greatest people, Erin & Scott. They both will walk you right up to something rather than sling their arm up in some vague direction. Super pleasant & helpful people that don't stop smiling lol. My wife needed to wire our grandson some money & Scott stuck with her to the end at the machine, that was such a blessing! Bonus, they have done something to the store lately, it is so much brighter and cleaner."

"Anthony that works in the pharmacy is always pleasant, prompt and helpful. He always has a smile on his face and very professional especially working through the pandemic and having to deal with a lot from customers. Thank you people appreciate one being kind these days. They always have my medication ready to go and never a long wait."