Polo Ralph Lauren Factory Store

"There is a woman named "Key" who works at a polo store... She behaves so badly... I looked at her clothes and just left. It looks like she has a cast on her right foot... I don't know if it's her strength, but her behavior towards customers. I'm really angry. I don't know why they hire people like this to do their work. I work in the service industry... I come to this store often, but I never want to go again."

"Came in shopping keyarri helped me and she was so amazing ! Had a great personality! Made sure I got what I was looking for. She went above & beyond ! She’s a great employee! Hope to see her next time I visit!"

"As a european I like Polo quality and style and time to time buying off sime nice stuff, I was looking for some jacket, an afro american woman with dreads came up to me like hurricane and blast to me" are you looking for a jacket? I said yes, she was like these ones are pretty expensive, these are cheaper". At that moment i wanted to flip her off cz her attitude, but I said " its ok". I never ask her i was looking for "cheaper" price, and I can afford to buy the whole rack of stuff, im the owner of a construction company here, and running this business for decades, so, my point is next, whatever was her attention to me, she was acting unprofessional, no greeting, no hello, how can I help you, just dry " what im looking for?" was sounds more like what you white man doing here? So, that store is dead to me now."

"Beware that the pricing/sales are misleading and false advertisement. It'll say 50% or whatever the sales is and won't actually apply to the items in that section, but nowhere on the signage specifies that in fine print like a lot of other places do. I had to discuss this extensively with staff and manager David that this was not appropriate and that the sale should be honored Disappointingly the manager argued with me in a contentious aggravating tone and demeanor, which I found was very unprofessional. As a manager he should know better how to work with customers. Not sure how he ascended to manager position with this approach. District managers and overall higher leadership should pay attention to rectify the situation, as a form of constructive customer feedback. We'll see if this is actually addressed ever in the future. Update: went back to the store to see another jacket and it was under the 50% rack with a red ticket and was told it was not 50% yet again. It seems like they make stuff up on the fly whenever they want without any written. Horrible business practice and customer."

"I originally purchased this outfit for my son. It cost $200. Turns out he didn't like it so I took it back to exchange for a larger size. I ended up getting back $89 due to it now being on sale. The only thing I did not like was the employee stated that she wouldn't be able to exchange .. exchange.. exchange the outfit without a receipt. I have a real problem with that. Good thing I had them email my receipt to me. I mean it's so easy to misplace a receipt and most stores nowadays can look up a debit/cc transaction. I would think a store of this caliber would be able to do this also. Update!!! My items had to be shipped from the warehouse. I waited maybe 5 days before calling to check on the delay. I was told that my items would be shipped from Las Vegas. I waited a few more days before calling back as I had not received any email pertaining to tracking/shipping. I spoke with a Manager (Dominique) who was very apologetic. I was told something about my order being stuck in the cloud. She had my order expedited which I received in two days. She also gave me another discount. I appreciated this especially since I had the same issue with Tommy Hilfiger. The only difference is I paid for shipping on the exchange at Tommy Hilfiger and it took six weeks for my items to arrive."