The Sanctuary Beach Resort

"I had an absolutely wonderful stay at this resort in February. Upon arrival, we were delighted to find that we had been assigned one of the recently renovated rooms. The room boasted elegant wooden flooring and homely furniture that immediately made us feel at ease. The shower area was spacious and well-designed, adding to the overall comfort of our stay. One of the highlights of our room was the breathtaking beach view, offering an unparalleled vista of the ocean that was truly a sight to behold. It’s worth noting that the resort is undergoing extensive renovations to upgrade other rooms as well, indicating their commitment to providing guests with top-notch accommodations. The resort’s cart service deserves special mention for its punctuality and convenience, effortlessly transporting us from our room to the lobby and back. This thoughtful service ensured that we could navigate the expansive resort grounds with ease. One of the most memorable experiences during our stay was the bonfire evenings. These gatherings provided a fun and relaxed atmosphere to enjoy the stunning sunsets on the beach, allowing guests to mingle and share their experiences. The resort has one restaurant on site with lovely ambience and is close to many other restaurants and shopping centers. In summary, my stay at the resort was nothing short of perfect. The combination of a beautiful setting, exceptional service, and a wide range of amenities made for an unforgettable."

"I wish I had read the reviews here before booking. There was construction going on everywhere at the resort and there was no mention of this on the website before booking or at any other time. When you pay for an ocean view balcony you expect to relax with a glass of wine, not hear the sounds of table saws and hammering. The hot tub was also being serviced the day I was there so that was also unavailable. The rooms are very outdated, and we also had ants in our bed. The staff were wonderful and the restaurant was pretty good too. I realize this place will improve when the renovations are done, but that doesn't really help me as my money and time were wasted staying here. Edit: It's been two weeks since emailing Sylvain like he asked below in his response to this review and I have received no answer."

"We have visited here many times. However, this is our first time back since the pandemic. We would have returned earlier. However, the prices have almost doubled. What once was somewhat expensive ($400/night on a weekend) for an Ocean Front Jr. Suite turned into $750-$1,000+ for the same room, depending on times of year. I gave up staying here but stumbled across a "deal" I came across a couple of months ago. It was the same amount as years past. To confirm, they sent an email for 25% off for a stay. Looked up some dates (even the ones we stayed currently) and the cost were again doubled. The only real benefit is access to a beach that no one is on and dog friendly. Just note, what used to be $50/day fee for a dog(s), turned into $50/a day per dog. Also, they started renovating the majority of their Ocean front suites. We got ore of a view of dunes, as well as someone that had a room above us. It sounded like they were running wind sprints. I mentioned my concerns to the front desk, but they are well trained to deflect and not care."

"This hotel has so much potential. we were looking forward to our getaway. Our experience was awful. We booked an ocean view suite for a thanksgiving holiday. Our bathroom and room had mold. The window sills had cog webs. We expressed concern to front desk but unfortunately there was nothing they could do. We were downgraded to a standard room due to availability from their property construction project . There was no mention on their website of construction on property. This hotel is not worth the price. Better to stay in Carmel or in Monterey."

"The staff was amazing. The location was beautiful. The rooms were not great. The fireplace never worked (even after asking them to fix it). We didn't have hot water (that's kinda big when you want to take a hot shower, which we all wanted to do). There were even ants in the room. The location has potential, unfortunately I feel the price paid was for the eventual potential which I hope they one day achieve. Everyone was super nice. Perhaps we were just unlucky during our stay."