Best Western Marina State Beach

"ADA accessible room was available. Guest service Carmen was helpful and went above and beyond for my stay. Thank you best western"

"There are so many things I love about this hotel. With my son at Cal State MB, we visit the area more than a few times a year and now we only stay here. All the hotel staff are great. I recently had a personal situation come up that I needed assistance with and Carmen at the front desk saved the day going above and beyond with more than exceptional customer service. And as with each stay, every staff member from maintenance to management was pleasant, helpful, friendly and professional. The hotel is conveniently located near a Walmart, 7-11, Dennys, a park with a bmx track and a freeway exit, yet at the same time it's quietly nestled away in the beach dunes away from the commotion, and only a short walk to the beach. The rooms have always been very clean and staff is available to help if you need something extra. There is handicapped accessible parking conveniently located which we happened to need during our recent three-night stay and there is plenty of regular parking in close proximity to whatever room you are in. I don't worry about personal safety or vehicle security on the premises. The breakfast has always been great. The breakfast staff keeps everything stocked, replenished, and fresh for the full three hours between 6 and 9. If you arrive for breakfast at 8:45, all your options will still be there! I've even needed something after hours and the front desk staff was so accommodating and helped me out. Thank you Carmen and all the great staff who always make sure our stay is great!"

"No exercise room nor hot tub, but the room is very clean. Breakfast is fine. The location is very convenient. Staff are friendly and helpful. It is clearly underrated."

"The receptionists were very unhelpful. For example, when we asked about a map of the area, they answered that there was none, and then we found out that there were maps further down the room. The TV in the room didn't work and apart from telling us that there was no one to clean it up in the evening, it didn't seem like anyone cared about the hotel's facts whether the guests were comfortable or not."

"Breakfasts start at 600am. No early arrivals. Photos of site show a hot tub. It is no longer there. Standing water found in room on return. Apparently they either mop or hide down the floors. It would be nice if they dried the floors. No wake up calls. Their system is not properly functioning. If they set a wake up call, it calls you every hour on the hour. Yes, every hour! Refrigerator is slightly cool. Not cold. This is my second stay this month. I called and they said all the concerns I had on my last visit were resolved. They were not. Also got an email from the owner about thanking for my feedback. I wrote him back. No response. Poor customer service! And it seems to start from the top!"