Sur La Table

"Had a not so great experience with attempting to return an online order to this store. Seemed like the person helping with the return just didn't want to deal with it in store so we ended up having to submit an online return and paying for the shipping. This was our first big purchase from this retailer and wasn't impressed with the customer service."

"They have just about anything you need as a home cook! Ramekins of all different sizes, and even Gibraltar glasses! Oh, and if you don't find what you're looking for, ask; they probably have it."

"Sent them this message and no response after a week. Hello, Yesterday, I purchased a culinary torch for searing meat that was sous vide. Last night I used it, and it didn't work well for searing meat at all. I tried returning it today because that was the only purpose I purchased the product for. Before asking what was wrong with it, the girls at the counter said they couldn't take it back. They told me to just contact the company instead. I think that it's unfair to customers to not have a good return policy and it doesn't make me want to shop at the store anymore. I'm out $80 on something that I'm not planning on using anymore. When I purchased the item, I told the lady what it was for and she didn't give any indication that it wasn't good for meat searing. I don't like how when you're trying to purchase something, employees are interested in making a sale but when you want to return something, they don't want to help you. Please let me know what you can do for my situation. I enjoy the store a lot, but if there isn't a solution, I probably won't shop here anymore. I couldn't imagine purchasing an item that's hundreds or even thousands of dollars and being told that because it was used once, you can't return it. Don't spend big money here, because if you are unsatisfied with your purchase, there's a good chance they will not accept your return."

"Very disappointed. Went into the store a few days ago to look at espresso machines. No one even acknowledged me or asked if I needed help the 15 minutes I was there. I come back a few days later with my husband and started looking at the machines again together. Again no one acknowledges us or greets us at all. They have cups out to try the different machines. I got one to try and make myself a cup of espresso and an employee comes out and starts yelling at me saying the machines are for demonstration purposes only an employee has to show you how to use them. And says “ that’s why there is a sign here, saying the same thing” she goes to point to it and there is no sign anywhere. Definitely killed my vibe and did not want to make me shop there at all. I sat down the stuff I was planning on purchasing and walked out."

"Beautiful store, super helpful and knowledgeable employees. Plus they do Nespresso Coffee tastings on the weekends! Yum!"