Airport Home Appliance

"Every single phone number (including their "direct" numbers) they gave us went to a call center. They delivered the wrong refrigerator. We told the delivery drivers and they took it back, and they left our old refrigerator in the driveway. They said someone would call us with a new delivery time. Nobody did. Called the "direct" number for our salesperson, and it went to the call center who said someone would call us by the end of the day. Nobody did. We finally just had to drive to the store to be able to talk to somebody. They apologized and said it would definitely be delivered in 2 days. We had them confirm twice. That day comes and goes with no fridge, no phone call. We make the drive to the store AGAIN. They apologize again, say they will give us a partial refund to make it right. The fridge finally gets delivered on the third attempt but we have never gotten the partial refund. We called and still no refund. Having to physically drive to the store because they don't respond to phone or email is absurdly bad customer service. And when you see the responses on here to please email their customer service email, just know they don't respond to that either."

"Very disappointed with the customer service following the purchase. They were great during the purchase and while we were shopping and making decisions...very helpful. But, after we purchased 3 items almost 2 weeks ago we were promised delivery of all 3 items together the following Monday. Received only one item, with existing damage and missing a part, and have tried multiple times to contact the sales representative with no reply. Still trying to resolve and find out when I will receive the remainder of my order. I will update this review if I can get a positive resolution."

"Bought and induction range from here because I wanted to support a local business and I thought they would be more responsive to customer service. I needed the serial number to get my Bosch rebate and asked for that before I got delivery and was told no. Then I have had to fill out out endless forms and so far two long phone calls to get the rebate which is still held up because of the serial number. Also requested a refund on my removal fee which I didn't end up needing and got no response. At the end of the day the whole experience was no different than dealing with the huge companies."

"Absolutely the worst customer service and delivery I have every experienced. TLDR: Don't expect to have your items installed, even if you pay for it, and don't expect a refund for services not rendered. I purchased a washer and dryer, and opted to have the items delivered and installed. If you purchase the required installation items (i.e. dryer cord and washing machine hoses), then installation is free (or so they say). The dryer was delivered first, along with the dryer cord and washing machine hoses, but the delivery driver said he would not do the install, because the notes clearly said to not install the dryer. I told him there must be a mistake, because the only reason I had purchased the dryer cord was so it could be installed. The driver told me there was nothing he could do, and he left. The next day, I called the salesman back, and he admitted he made the mistake in the notes, and the driver should have installed them for me. I asked for a refund, but he told me no, because the install was free, there was nothing to refund. After going back a forth a little bit, I gave up, and just requested to please make sure the washing machine would be installed when it was delivered, and he assured me it would be installed as requested. A week later, the same delivery driver comes with the washing machine. When I ask him about installing it, his response was, "You just have to screw in the hoses, it's very easy". When I asked again, his response was, "I can do it if you really want me to". At this point, I doubted the quality of his installation would be sufficient, given his completely apathetic attitude, so I opted to just do it myself. After the horrible experience, I filled out (3) surveys giving poor scores on the delivery and installation, and requested to be contacted by someone in customer service, but was never contacted. Fast forward 9 months, and the cheap washing machine hoses that Airport Appliance sells started leaking, not from the threaded portion of the hose, but from the hose itself, clearly a manufacturing defect. I bought new hoses myself, and took the defective hoses to the store to request a refund. If I didn't get the installation done, and the item didn't even last a year, I think that should qualify to have a refund of the $24.99 I paid. When I went in, there was no manager on duty, and I was told there was no one who would be able to refund me, or help me out in any way. I left the defective hoses there, along with my information, and requested a call back from a manager, my original salesman, or anyone who could help me. After a month, there has been no refund or call back. If you value your time, or expect to be treated like a paying customer after paying +$2k for appliances, don't bother going here. Luckily, I am an able-bodied person who was able to manage, but I couldn't imagine what it would be like if my elderly family members bought an appliance, and were told they had to do install themselves. I normally would never bother writing a review, but this experience has been so horrendous, hopefully I can help someone avoid the same ordeal I had to go through."

""I can't say enough about the exceptional service I received at Airport Appliances, located at 1251 Leadhill Blvd. in Roseville (95661). I was referred to this store by my son, and from the moment I walked in, I knew I was in good hands. I was greeted by Mr. Alex Rodriguez, who provided me with the best service I've ever experienced. Not only did he offer the best price for the product I was looking for, but his product knowledge was second to none. It was a breath of fresh air after a disappointing experience at Home Depot, where I purchased an item and had to return it the same day due to their lack of expertise. Thanks to Alex and the team at Airport Appliances, I not only found the right product but also felt confident in my purchase. If you're looking for top-notch service, competitive pricing, and a wealth of product knowledge, I highly recommend a visit to Airport Appliances. It's a refreshing change from the usual retail experience. Thank you, Alex Rodriguez, and the entire Airport Appliances team, for your commitment to excellence.""