Team Car Care

"SERVICE LOCATION 447: AVOID AT ALL COST!!!!!! Just got off the phone with someone who identified himself as your manager. I started telling him about I was getting an erratic oil pressure reading. I noticed the erratic readings about six weeks ago. That's when I noticed it! He said, "Sir, you have not had an oil change in nine months that's why you getting the erratic behavior!" He went on to lecture me loudly saying, "You're SUPPOSED TO GET YOUR OIL CHANGED AT LEAST 2 TIMES A YEAR!" I said "how do you know that is the problem when you haven't let me finish what I'm about to say?" He told me he didn't need to hear what had to say because that is the only reason I was having a problem--he said this while increasingly becoming belligerent and raising his voice. He accused me of having a bad day or something, and didn't want to deal with me! He told me to, "Look at the back of your receipt sir, 3,000 miles or 3 months. Have a nice day." He then HUNG UP on me! Incensed, I called back to tell him that your company put the wrong oil filter on my truck! "Couldn't that be the problem?," I asked. Once again he screamed that I have not had an oil change in nine months; then, he YELLED, "Look at the back of your receipt, 3,000 miles or 3 months!" HE HUNG UP ON ME A SECOND TIME!!! I've attached photos of the Service Champ oil filter your shop installed on my Ram 1500 V8 5.7L Hemi engine. I am now dealing with a MIL code that points directly to the problem being caused by the incorrect oil filter!! And not because I need to change my every 3,000 miles or 3 months!!! In fact, I have not even put 500 miles on the vehicle since the February 20, 2023 oil change!!! I WILL NEVER LET YOU TOUCH ANY OF MY VEHICLES AGAIN!! AND, As long as that disrespectful fool who calls himself "the manager" is employed there, I will advise everyone the stay away from this service center!!!!!"

"I visited jiffy lube Store #194 located at 1 E Roosevelt Road Lombard, IL 60148 on 10/16/23 for a routine oil change. Ten minutes after leaving, I received a call to return to JL bc they forgot to do something. Minutes after I hung up, my check engine light turned on and my car warned me to immediately pull over and turn my engine off. I did as the car said and called JL back. They insisted I drive back there because they couldn't help me otherwise. I told them that I did not feel safe doing so and I would listen to the car. He agreed and met me where I pulled over. When he got there, he informed me all the oil was gone from my car. He replaced my car with oil and instructed I drive it back to JL for refund and clean up. He cleaned the car up and provided a refund for the service. A week later, my car started making a noise. Instantly, I brought it to the VW dealership at 9pm on a Tues. This was an inconvenience as I had to car pool with my coworker to work the next morning. VW said I had to replace the engine and turbo due to metal in the oil. This is consistent with the car being ran without oil. The costs of the damages are $11,482.70. This was a direct result of JL making a mistake with my oil change, causing my car to run w/o oil from it all leaking out. My father in law went to JL twice to resolve the issue by telling them to pay for the damages they caused to my car. We have been speaking with the manager, Allen. They have not helpful and said the issue was out of their hands and that it was for corporate. VW reached out to JL multiple times. A JL manager went to VW to look at my car, but would not provide any contact info. They said corporate would follow up with us a few days later. That was over a 1.5 weeks ago now. We have been calling and JL will not provide a contact to myself or VW. We have not heard anything on the status and we have not been provided with any contact to follow up. I have not had my car for 3 weeks now. This has been going on for too long and jiffy lube needs to pay for the damages they caused to my car."

"I wish I could post NO STARS AT ALL. The absolute worst experience in my life. I took my 2018 Mazda into get a oil change and I didn’t even make it down the street before my engine seized. The managers threatened me not to sue because of my invoice had false documentation saying that I had a engine oil leak and other problems that weren’t real nor said to me while I was there. They also said this has been happening a lot at that location. For the past 3 months I have been calling them everyday for someone to give me an update on my situation. FINALLY a couple of days later I get a denial because of the list of reason on my invoice that we’re lies from the managers that were fired. This is not acceptable at all and definitely illegal. If anyone has legal advice please send it my way. I have lost so much money, time, and sanity with jiffy lube. This was my first and last time trying to get an oil change from them."

"On July 12 I had my oil changed at the Jiffy Lube #2442, 6686 E Tanque Verde Rd tucson, AZ 85715-3814. One week later, my car started making loud mechanical noises and I noticed the oil pressure warning light was on. I parked the car, and had it towed to an auto shop that determined that the oil drain plug had fallen out, the engine was drained of oil, and irreparably damaged. The manager of the Jiffy Lube inspected the car, and agreed they were at fault. They agreed to pay to replace the engine, but that process hasn't begun yet, they are still debating whether or not to pay for a rental car for me, much less pay for the towing their poor service necessitated. The franchisee defers to his "warranty department", corporate "Customer Care Unit" defers to the franchisee and we've been without a car for well over a week, longer now with the weekend coming. I want them to actually replace the engine they've already agreed to, and to pay for a car rental until I get my car back, and to reimburse me the $122 for the towing. They're needlessly dragging their feet, they've already accepted responsibility but have not done too much to act on it. UPDATE: TCC finally arranged for a rental vehicle on July 30, nine days after the car went into the shop. On Aug 1, one of their "Vehicle Claims Specialists" sent me an offer of $3500 to close the case, but this is thousands less than an engine replacement (which is all I want, them to own up to their mistake and make it right) and way under what a used 2006 Matrix would cost, even if there were one available where I live. This is insulting. They need to do better, and not put their customers through a wringer because Jiffy Lube/Team Car Care screwed up. [North Central Texas Better Business Bureau case ID # 91673481] UPDATE 2: The car was finally repaired, I was able to pick it up on Aug 13. They also did provide a rental vehicle, through a local Enterprise Rent-a-car. On Aug 22, I requested compensation for the towing charge ($122) and a refund for the oil change that caused all this. I provided the online receipt from the towing company, and the credit card statement showing I paid for the oil change. As Oct 3, they have not responded."

"Ruined my engine!! And tried to cover it up. Two months and counting to get resolution. Seems I should have checked reviews before taking my car for an oil change at their San Marcos location. They did not replace the oil filter properly. My car engine seized and their staff came to the road side then tried to cover up their mistake - added 3.5 quarts of oil and put new oil filter on - I know because the new filter was dated one day AFTER my oil change and had no oil ran through it because the car was inoperable. Idiots! They accepted fault but their claims department never returns calls so I filed a claim with State Farm. The Jiffy Lube franchisee will have to deal with the big insurance company subrogation team now. I have been without my car for 2 months and 5 days. NEVER NEVER NEVER use Jiffy Lube."