Courtyard by Marriott Montgomery
5555 Carmichael Road, Montgomery, AL 36117
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About the Business
The Courtyard by Marriott Montgomery is a modern and comfortable lodging option located at 5555 Carmichael Road in Montgomery, Alabama. The hotel offers spacious rooms and suites with contemporary decor and amenities, including free Wi-Fi, flat-screen TVs, and plush bedding. Guests can enjoy on-site dining at The Bistro, serving breakfast and dinner, as well as a fitness center, outdoor pool, and meeting rooms for business travelers. Conveniently located near shopping, dining, and attractions, the Courtyard by Marriott Montgomery is the perfect choice for both leisure and business travelers visiting the area.
Reviews
"Difficult to get to off interstate. No customer service. Was given a room that had people in It already. Had to take all our luggage to go back to front desk and the clerk was not customer service friendly. Just said oh I will give u another room. The room was dusty and toilet set was not clean. Towels look stained. Luckily I always bring some bleach spray with me to wipe stuff down. I would not recommend staying here."
"Probably the worst Marriott brand hotel I’ve ever stayed at. First and foremost the building is in disrepair. Rainwater is pouring out of light fixtures in the hallway. The cleaning staff needs new management. It took 5 days, after multiple requests to have my room cleaned and fresh towels dropped off. The Bistro was not open or staffed during the advertised hours. Couldn’t get coffee or a meal when I needed it. Although the front desk staff was always nice, the whole hotel needs new management. Lastly, the hotel is in a bad area of town. Be sure to lock your doors."
"This place needs some customer service training and quality assurance control. We checked in as part of a group for a volleyball tournament. I found a towel on the floor of the bathroom behind the door as well as a towel hanging up on the hook behind the door after we unpacked. Then the shampoo, conditioner and bath wash were all empty in the shower. I called the front desk and the best that was offered was an apology and a promise that a note would be left with the cleaning staff. Apparently, they did not have any additional towels, nor shampoo and conditioner to give me. Seriously!!! I asked for a different room because I had just checked in and was told they were sold out. The sign bearing, “Courtyard Marriott” should be taken down from this establishment."
"Do not stay !!! Recently stayed at one of your hotels in Montgomery Alabama on last week. I was double charged on my card and still as of today have not been refunded. The hotel has acknowledged fault but still a refund has not been processed. Both Corp and the hotel have been contacted several times over the past week.I will be reaching out this week to the authorities."
"Had to unclog the bathtub due to poor drainage. There was plastic in the drain. No issues with drainage after that. Woke up about 2AM in the morning because I was bitten on the arm by something. Informed the front desk staff. They said they will look into it. My arm is still swollen and hurts 12 hours later. Will not be returning."
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