Home Inn and Suites

"my husband and i called to make sure it was okay that i was 20 and booking the room (he needs a new id) the lady on the phone said that we would be able to stay there so we booked the room we got there and the lady basically tried to tell us that we never called and she never agreed to us staying there she then attempted to take cash payment from us to stay there which i’m assuming doesn’t show up in the system some sort of way. it has now been 24 hours and im still waiting on my refund i called the hotel again and a man answered i asked for his name and he hung up the phone. we just wanted somewhere to sleep and they basically took our money."

"I came in Thursday 12/28/2023 till Saturday 12/30/2023 from Memphis, Tennessee. The environment was not entirely negative, although the room did appear somewhat outdated. However, it is worth noting that the front desk receptionists exhibited a high level of friendliness and were quite helpful in their interactions. The cleanliness of the room was acceptable considering its affordability. The breakfast did not meet expectations and may have contributed to feelings of disappointment upon waking up. There was no variety of breakfast options provided only cold cereal, bread, small blueberry muffins, self-serve waffles coffee, and milk in hot and cold thermals. There was just one pitcher of orange juice that had been emptied. It would have been great if they had a wider range of selections, such as a variety of fruit products, breakfast meat, eggs, oatmeal, different juices, bagels cold water. The primary need identified is for a team member to ensure the area's cleanliness and replenish food supplies. I observed a lack of essential condiments such as pepper, salt, butter, jelly, and other items. To secure your reservation, a deposit of $40 was required. It is important to note that this deposit can only be refunded upon presentation of the receipt at the end of your stay. The noise level of the furnace in the room was frustrating. Our room 309, which was conveniently situated near the elevator with the "Do Not Disturb" sign visibly displayed on the door. After spending the entire day out on 12/29/2023, we returned to find ourselves unable to access our room. According to the gentleman at the reception desk, it appears that we may have inadvertently tried to enter the incorrect room. He said we went to “Room 311.” Me my husband and our 9 year old went to the wrong room!! That was unreal!!! Overall it was an okay place to stay. Just not for us."

"Eh. It’s not great but it’s not horrible. I didn’t have any bug issues which is always my biggest concern when staying in a hotel. Service was fine, they accommodated us with a crib. Has a lot of people just kind of hanging out in their cars/standing around at night which definitely is a safety concern. Had me on edge all night."

"A perfectly adequate hotel experience with an unbeatable price. Front desk receptionists were very friendly. Overall stay was good. The only complaint I had was the loud ac unit, but I was able to tune it out. I will stay again."

"Ridiculously priced $188 room not including a pet fee. Sheets were extremely itchy and felt as if insects were crawling on us. Room smelled completely like marijuana and got extremely worse if you turned on the AC. Once we realized we couldn’t stay with our dog and a member of the family members breathing issues we asked if we could have a refund but since it was past 15 minutes since check in we were denied. Asked if they could do anything to help a military member out and was also denied. Also red stuff not sure what it was but it was all in the bathroom."