Renaissance Montgomery Hotel & Spa at the Convention Center 201 Tallapoosa Street, Montgomery, AL 36104

"My wife left her work phone when we left. We started calling that afternoon after checkout and kept getting the runaround. No one seemed interested in assisting. IT pinged the phone. It was at a gas station in Montgomery. When I called to inform them of this, once again, no one was concerned. Terrible customer service."

"Was there for a work event, amazing people and gorgeous rooms. We stayed in a King room on the 8th floor with a view of the water front. Rooms were clean and the conference rooms were good size and easy to navigate even with 4 events going on. Parking was pricey at over $25 to self park in garage though."

"Room was nice. Breakfast was good. Staff in general were friendly. Valet wasn’t very good. Would be nice to have help getting bags in/out of car, even if they aren’t able to take them up to the room. Valet didn’t offer to help either time when I was arriving or departing, despite the fact that I tipped well and they weren’t busy. They were just standing around talking to each other both times. Fitness center is not great. Very hot. Not much strength training equipment. No water bottles, just a water machine with tiny cups. No towels available."

"Great hotel! Very clean, decorated for the holidays. I absolutely loved this overnight. The hotel room was clean, comfortable, and well thought out. Especially loved the mural. The water pressure here was above most hotels I stay for the bathroom sink and tub and was a pleasant surprise. Only downfall for me personally is that as an aviation employee, we look forward to a personal microwave to heat up our food after a long day of flying. Other than that beautiful hotel, a great view of the water, loved and appreciated the breakfast on the 12th floor."

"The rooms were nice and the hotel overall was nice. Check in was smooth. Breakfast was delicious. It was worth saving the time, not leaving the hotel to get breakfast. The only thing that made me give this 4 stars versus 5 was valet. I got in late one night and had to wait over 15 minutes for valet that never came to get my keys. The lady at the desk took them to keep me from continuing to wait. Outside of that, the stay was great."