Microtel Inn & Suites by Wyndham Montgomery

"The location itself is better than the rest of Montgomery, but that bar isn't hard to reach. The rooms are standard, nothing extraordinary. I wasn't even going to do a review for this place. UNTIL the check-in experience. When rude employees decide to show their ugly heads, by God you know a review is needed. Avoid this place like the plague, I booked a reservation online for my wife's trip to see her family and we normally use this location for stays because it is in a less violent part of town, so the staffing choice was unexpected when she was told that an ADDITIONAL cost was required before she would get her ALREADY PAID FOR room. Let me reiterate that part. I paid all taxes and additional fees on their website and the desk told her to pay an additional fee on top of the reservation, with no explanation. I can't refund it because it's the day of and he refuses to give her the room until she magics the money out of no where."

"The place was clean and quiet, but the reason I stayed was because it was pet friendly and had laundry on site. Both became a problem during my stay. We weren't asked if we had a pet at check in, and usually we are not charged a pet fee at other hotels. We just assume a pet friendly hotel means we can bring our pet no questions ask, but questions were asked here. We were asked during our stay if we had a pet even though it was obvious we did. We took the dog with us everywhere and he slept most of the time. My dog is 13 and in all our years of travel never paid a pet fee at any hotel. We were charged at this hotel. Had I known that, I would have chosen a different hotel. I needed to wash my clothes but someone left their half dried clothes in the dryer all day. I really needed my clothes cleaned and waited all day for them to get it, I told the front desk and they offered no help. I was discouraged from taking it out and setting it aside so I could do my own laundry. I know it's not their fault that people are inconsiderate but even pretending to try to find out who that guest was would have been nice. I had to take my stuff to the laundromat but it was too late to finish it so I had to visit the laundromat again the next day. Very inconvenient and I was very annoyed. If I'm ever in town again I'll probably skip this place. The showers weren't great and the setup in the bathroom was very inconvenient."

"Room was clean, service great. Hot shower. Comfortable bed. Good variety for breakfast. We didn't have any, but it's a pet friendly hotel."

"Choosing a hotel on line can be stressful and sketchy. We have had some bad experiences, but you cannot go wrong here. Quiet, clean and great location and friendly, efficient staff. Check in and check out was quick and easy. Hits all the checkpoints for us. We will definitely stay here again when we come thru. And breakfast too!"

"We was quoted one price but when we checked in it was higher. And when l ask about the difference they said that it was a weekend and would not take a tax form for taxes. Breakfast was bad and room only gets cleaned every 3 days and if you need clean towels you got to go get them yourself. And the girls found a roach in their room. When l told them l was going to write a review on them they said that they would just deny everything. Good motel just needs new owners and managers."