Fairfield Inn & Suites by Marriott Montgomery-EastChase Parkway

"If I take the time to leave a review, good or bad, then it is much deserved. Disregard every horrible review you've read about this place. That may have been their experience, but it certainly wasn't mine nor my wife's experience. We checked in around 10:30 pm. The young lady who checked us in was all smiles, friendly, prompt, professional, and courteous. We went to our room (211), opened the door, and there were no bad odors (musty, cigarette smoke, body odor, etc.). This is always my, "must pass the test" before I completely enter to stay the night. Next is cleanliness. I always pull the sheets back and thoroughly check all of the bedding- everything was clean. I check the bathroom rather well-it was clean. I then walk around the room and look under beds, tables, window ledges, and the corners of the room to see if there are any dead bugs-there were none. The TV, lights, outlets, microwave, refrigerator, air-conditioning and heating all worked really well. At this point, we were completely satisfied and happy with our room. The beds are comfortable and we had a good night's sleep. The breakfast bar is good as well with the sweetest lady running it. All smiles and willing to help with whatever you need. The ham and cheese croissants are wonderful! Everything here was clean and well maintained. We stayed two nights and had no issues with anything. We recommend staying here and we will stay here again if ever in Montgomery again. Thank you."

"I have stayed many nights at this hotel and my vocabulary is inaccurate to tell you about Willie Orum(Mr. Willie) and Moses Williams. They are so accommodating and go out of their way to make sure you are satisfied. I highly recommend to my family and friends whenever they are in need to stay in Montgomery please stay here. Thanks Mr. Willie and Moses."

"Do not stay at this hotel. I think most people only stay for a few nights and typically do not see some of these problems based on previous reviews. I was there for a few months due to work. In this time, I changed rooms 3 times and each room had very similar problems. my biggest complaint is the cleanliness of this hotel, it is horrible. First and foremost, there were cockroaches in my room. The hotel manager tried to blame it on “migration” and “mulch” in the south. Secondly, the housekeeping staff just doesn’t do it, even their “executive housekeepers.” Housekeeping did not clean my room, not even the days they said they were going to. I had soiled sheets put back on my bed, wet towels put back, trash not taken out, most days would just skip my room all together and so much more. Even had issues with my car; my tires were be flattened every single night for nearly a week. The only good thing about this hotel is the location in relation to food and shopping and the some of the front desk personnel were nice. Not the quality of staff, cleanliness, or experience I expected from a Fairfield Inn, especially Marriott."

"During the stay with my 19 other classmates attending a course on Maxwell AFB we experienced several health and safety concerns which went unaddressed by management. First, one of my classmates was robbed outside the hotel. Upon talking to management, management essentially said there was nothing that could be done because they closed down the salvation army nearby which was causing a lot of the homeless individuals or poorer individuals to drift the direction of the hotel, that there were no cameras on the outside of the hotel, and that car break-ins were more likely this time of year as well. The individuals who robbed her weren't homeless, they were in a car waiting in the parking lot. The robbers also stated that "they said you would have money for us" and had pointed at the hotel. Management said that we should all drive around the parking lot to check for any suspicious individuals and call the hotel before coming in if we thought we found anyone suspicious. There needs to be cameras installed. Additional concerns were the amount of bed bugs in multiple rooms that the sole remedy was to move them to another room where they also found bed bugs. And not just bed bugs, several classmates were finding larve type bugs crawling on them in the middle of the night and throughout their bed. When walking through the hallways, there wasn't a single day where dead or alive bugs were on the floor. One separate matter is that an individual had to move rooms because whoever was in the adjacent room was smoking so much marijuana it was getting into her room, and contaminating her clothes, uniforms and she had her dog. Upon the cops being called, the "best thing" that could be done was move her to another room, AND THERE WERE BED BUGS. One individual returned from work one day and her room had been left unsecured by the cleaning crew and the hotel management had nothing to say besides sorry with no statement that they would engage with their cleaning crew to ensure they aren't leaving rooms unsecured. Additional concerns were brought up such as there being mold in bathrooms around the soap/shampoo dispensers and individuals coming back to their room to find their toothbrushes had been dropped on the floor during cleaning. This isn't even the total list of issues experience. I will never stay at this location again or any Marriott after this experience. I have never seen such careless/negligent management and service in a hotel. I would suggest whoever is above this hotel have a steep look into the management at the 8970 Eastchase Pkwy location and consider inspecting and adding safety measures."

"We had to change rooms 3 times for a 2 night stay to get a reasonably clean room with all amenities working. First room after check in the bathroom was not clean, 2nd room bedroom AC had mold on vent, suite area AC did not work at all, ugly residue/staining in tub. 3rd room suite area thermostat battery was dead, toilet had to be cleaned before we could move in and shower pipes had duct tape wrapped around joints. Save your money and go to Motel 6 for this kind of service. Trust me the reviews about this place are real."