E&H Ace Hardware

"Bought a box fan person help find fast. Thank now can sleep again"

"***REVISED 1/11/2024**** So I've just read the response from the store, (person responding did not supply their name) and yes, I am 100% sure that I reviewed the correct store ( 23200 Lorain Rd, North Olmsted, OH 44070). I've no doubt that they can't recall that particular incident as it seems that there have been many similiar at that store. Y-E-L-P shows that all of the people reviewing that location have given it the lowest possible score, and all of them cite employee attitude/rudeness. Most of the negative Google reviews here reference employee attitudes. I also have zero doubt that it was the actual store owner because the woman at the counter said "I'm not sure. Let me ask the OWNER" and then she called this man on her walkie talkie to come to the front counter. Look - to the owner - It is obvious that there is an issue from the top down with regard to employee attitude toward customers. Rather than try to deny that it exists, why not take note and work to change it? And with regard to the positive reviews; most people aren't aware that there are compaines that - for a fee - will leave glowing reviews. So when a store owner says" look at all the positive reviews" they are really probably referring to the reviews that they've paid for. ***ORIGINAL POST** I called this store first to see if they had what I was looking for and it seemed that the woman who answered the phone was sort of rude. I didn't think anything more except that maybe she was just having a bad day. Then when I arrived at the store to pickup what I needed, the woman that I talked to at the register was unable to answer my question and so she paged another employee. Both this woman at the register and the paged employee were really rude. Since neither of them were able to answer the question about the particular product, she paged the "owner" who finally showed up and although he was able to easily answer the question, he was also extremely rude. It is clear that this poor attitude, almost angry, to a customer who just had a simple question was not only endorsed by the "owner" but had rubbed off on the employees as well. Word of caution to the parent company of ACE HARDWARE - This store represents your brand. This unbelievable rude treatment to YOUR customers will erode your good name and the goodwill that this brand has worked hard to earn. Have a talk with this franchisee immediately! Editing this review just moments after leaving it and reading the other 1-star reviews. Alot of them refer to employees with bad attitudes toward customers. A word of advise to the owner - Either change your attitude or find another business."

"Great customer service from Ike. U-Haul clean and reliable. Nothing wrong."

"Had what I needed again . Great place awesome Customer service."

"I stopped by to purchase a new leaf blower. The gentleman who helped me decide on a model was very polite and knowledgeable. This store always has decent inventory and competitive prices."