Tru by Hilton Albany Crossgates Mall

1651 Western Avenue, Albany, NY 12203

● Open
4.1 609
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  • Photo of Tru by Hilton Albany Crossgates Mall - Western Avenue, Albany, New York, United States
  • Photo of Tru by Hilton Albany Crossgates Mall - Western Avenue, Albany, New York, United States
  • Photo of Tru by Hilton Albany Crossgates Mall - Western Avenue, Albany, New York, United States
  • Photo of Tru by Hilton Albany Crossgates Mall - Western Avenue, Albany, New York, United States
  • Photo of Tru by Hilton Albany Crossgates Mall - Western Avenue, Albany, New York, United States
  • Photo of Tru by Hilton Albany Crossgates Mall - Western Avenue, Albany, New York, United States
  • Photo of Tru by Hilton Albany Crossgates Mall - Western Avenue, Albany, New York, United States
  • Photo of Tru by Hilton Albany Crossgates Mall - Western Avenue, Albany, New York, United States
  • Photo of Tru by Hilton Albany Crossgates Mall - Western Avenue, Albany, New York, United States
  • Photo of Tru by Hilton Albany Crossgates Mall - Western Avenue, Albany, New York, United States
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Location & Phone number

1651 Western Ave, Albany, NY 12203, United States
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About the Business

Tru by Hilton Albany Crossgates Mall offers modern and stylish lodging in Albany, New York. Located at 1651 Western Avenue, this hotel is conveniently situated near the popular Crossgates Mall, providing guests with easy access to shopping, dining, and entertainment options. The hotel features contemporary rooms with comfortable amenities, a complimentary breakfast bar, a fitness center, and a vibrant lobby area for socializing or relaxing. Whether you're traveling for business or leisure, Tru by Hilton Albany Crossgates Mall is the perfect choice for a comfortable and convenient stay in the capital region of New York.

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Reviews

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Lawrence Gill:
5

"10 out of 10 Excellent place to stay! Prime spot with tonz of restaurants near by. First time trying out Tru and no regrets. Clean room, giant TV with movie channels included. Room temperature controls and constant fan option (a MUST in order for me to sleep soundly). The free breakfast was great as usual. Staff were very friendly. This is why I only stay at Hilton."

1 year ago
Allison Costa:
4

"We are a family of 4 with 2 kids ages 8 and 9. This was our first time in a Tru Hilton and it was a good experience! We needed a place to stay for the night on our way to Buffalo to break up the drive. If you are on the fence like I was, don't worry, you'll like it! It's basic, that's the concept, but it truly has everything you need and some great extras. Basketballs, ice scrappers, water bottle filler, free tampons in the public area bathrooms, they thought of it all. They have a free breakfast that was perfect for us. The kids loved this amazing automatic pancake maker, so cool. The food area was very clean with an attendant on making sure it stayed clean. They also had gluten free options! The room was small but we didn't need much seeing we were just sleeping so it was fine. They have squeeze Toiletries so not mini bottles but the products were great and smelled good! Overall , this was perfect for a quick stay. I felt safe even though we arrived at night. I would stay again!"

1 year ago
Eric Lawrence:
5

"This is one of the cleanest hotels I have ever stayed in. The lobby is so inviting to hang out or just relax. Enjoyed the fitness room which was nicely supplied. The breakfast was standard but the attendants made sure everything was so clean. Nice drink/snack area for purchase. All the staff I spoke with or encountered were so friendly. You can walk to the mall. Didn't get to check out the pool. Has everything you need whether traveling for business or with the family."

1 year ago
Sean McKinney:
1

"Sean United States of America 3.0 Reviewed: October 6, 2023 We had a 3 day stay and left on the second day. Happy to go back home. Liked · Did not like anything about the property. Minimal design is not our cup of tea. Staying there was like being cut by 1000 knives. Disliked minimal design, no dresser for our clothes, no carpeting in the room, walking on cold tile very uncomfortable. 3 pillows on each bed but pillows were like placing head on paper towel, no filling and completely flat. Hair dryer did not work, no body soap in shower, sink had a clog and would fill up while brushing teeth, toilet seat did not sit correctly on the bowl and was off center, workout room had no sanitizer for cleaning equipment. Need I go on?"

1 year ago
David Hopper:
2

"Incredibly cramped rooms. I can’t figure out who the target audience is. It’s too small for a business traveler, and my wife and I barely fit into the room with our two suitcases. I suppose it would work well for a solo traveler with a small backpack? There’s literally a piece of pipe attached to the wall above the microwave to hang clothes from. It holds 4 hangers. And the helpful “need more space?” sign pointed out the three hooks on the wall and the space under the bed. The under-bed space is too small for anything above carry-on size, and the luggage rack over the heater is too small for a hard side suitcase when opened. Which is difficult because there are no drawers in the room. We went to Walmart and bought a closet rod and hangers to put in the bathroom and laundry baskets to hold our folded clothes. There are are no bedside lamps. The lights over the bed feel like an operating room. A hat with a brim is a good idea for reading in bed. Bedside table space is about a square foot on either side of the bed. On the positive side, the room felt reasonably clean and in good repair, and the shower was nice."

1 year ago
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