Ramada Plaza by Wyndham Albany

"When I arrived they sent me to a room where someone was already staying. They had to send me to a new room. I Killed over 5 bugs, found 3 used condoms in the room. I have never been more disgusted in my life. I had to check out immediately. They promised me a refund a the desk, that’s hope they keep that promise."

"I usually do not leave reviews because I think is a waste of time. But in this case I will. Me and my boyfriend travelled from Canada for a weekend because of a family event. We stayed at this hotel and once we got into the room we noticed a few cockroaches wondering on top of the desk. We didn’t pay too much attention, but then at night they all came out!!! We complained to the front desk and they told us the house keeper will clean the room. We left for the day and came back to sleep and the room wasn’t clean! We complained again and they said they do not have any issues with cockroaches! Me and my boyfriend left and they did not acknowledge the problem. I do not recommend this hotel."

"I travel a lot for work around America staying in budget level hotels and can honestly say this is the worst hotel I have stayed at. I have never left a review but feel I need to as the hotel clearly doesn't do anything about the problems reading previous reviews. The rooms were dark, the door didn't seem to lock and there was a cockroach infestation in the bathroom. When I went to the front desk to ask to change rooms they said there was nothing they could do and 'bugs sometimes get in hotels'. I killed 10 cockroaches in my 5 hour stay and there were plenty more. The bath backed up so all the dirt and hairs floated around the tub when trying to shower. I would avoid this place at all costs."

"This is one of the most disgusting places I have every stayed at. Like others, if I could give it no stars or negative stars, that is where we would be. As in several of the other posts, there were people loitering around out front. This made us very uncomfortable. When we got to the room, we didn't leave until we got up and left the next morning. We ate candy for dinner. And I brought my own water so we didn't have to use theirs. Fortunately, we didn't see any bugs. I made sure we didn't put anything on the floor. The Front Desk Male was the worse I have every encountered. He yelled at the female employee. Told her to shut up because she was nothing to him. He kept this up for several minutes. She finally pushed back and my husband told the man that we would appreciate he not speak to her like that. She commented that she should get a lawyer, and I told her she should. I agree with others, I do not know how this place is still in business, let alone associated with the Wyndam name."

"ZERO STARS, absolutely horrid place. Didn’t stay for longer than 30 minutes before immediately leaving. Room smelt like urine and cigarettes, after we complained we were told the rooms ‘do that sometimes’. Door handle and key card was faulty and could have easily been broken into. Bathroom had not been cleaned. We then got trapped in the elevator and were ignored when we pressed the emergency call button and alarm. No sense of urgency when they finally picked up. And they then hung up on us in the stuck elevator mid crisis. Fire fighters came to get us out, we were then told that they have previously been called to the hotel for the same elevator. It had not been fixed. The workers were told by the fire fighters to not allow anyone in the elevator however ten minutes later we heard other people getting in the same faulty elevator- it had not been switched off. There were no stairs from the lobby up to the rooms, so the broken elevators are the only option. During this whole ordeal the useless security guards were laughing at the distress of my panicked mother as she had an anxiety attack in the elevator. When we asked for an apology the security guard aggressively stated ‘can I not laugh’. Completely inappropriate! Overall foul experience, foul caliber of barbaric individuals. We asked for a full refund and they insisted there was nothing they could do until the NEXT MORNING at 9 am. Leaving us stranded without accommodation late at night."