Extended Stay America - Albany - SUNY

"BEWARE: I'd give it a 3 if it wasn't for the fact that at check in they ask if you have any pets with you and then when you tell them yes they charge you $27.00 per night for them and they try charging that PER PET, PER NIGHT. They hide that on their website. They advertise Queen and King beds but the bed is barely a full size bed. It's DEFINITELY NOT a queen. It doesn't bother us because we smoke but be aware the entire place smells of weed. The "breakfast" consists of tiny muffins and granola bars, and coffee. And don't put your dirty towels and trash outside your door for them to get. They knocked to tell us we had to take our own trash out and bring the towels to the front desk. They're extremely lazy."

"I don’t usually do the whole review thing but I feel people should be made aware before wasting their money. Now for starters, any of the positive reviews you’re seeing for this hotel, please take my advice and disregard them. The reason they posted those positive reviews is because when checking in, the lady at the front tells you she will wave the $100 deposit if you post a positive review. I know this first hand because I agreed to do it. The lady seemed super sweet and very polite. She was a short older lady, unfortunately I don’t recall her name. SHE IS THE ONLY POSITIVE thing at the hotel. I hope and pray that lady finds a better source of income because the extended stay is not for her. She seemed like too good of a person to be stuck there with the other ghetto, rude and disrespectful employees. With that being said, let’s start with Friday. Checked in for the weekend with the sweetheart. We got in the room and there was no heat. Switched to another room. After we had to walk over multiple people sitting and smoking on the stairs, (which made us want to leave at that moment but getting a decent priced hotel last minute on a Friday would not have been easy.) we entered the second room. The room wasn’t extremely horrible at first glance. Online stated that our room would have several amenities like microwave , fridge and a.c. unfortunately , the microwave was disgusting, the fridge was clean but smelled like something spoiled was in there for quite a while. I noticed the smoke alarm was covered by a plastic bag. Asked for non smoking room and roomed definitely smelled of smoke. After a long travel , my fiancé and I decided to just call it a night. That’s when we pulled back the blanket and noticed burn marks in the sheets. The next morning, we were woken up by extremely loud guest a few rooms down who sounded like they were fighting. About 20 mins later, police showed up and it was quiet for about 2 hours before it started again. We left to go to linch and explore. Came back to the room around 5pm Saturday night. My fiancé was on the chair watching tv while I hopped in the shower (stained towels but luckily we bought our own :)) A few minutes after I was in the shower, somebody starts banging on the door extremely loud and hard, before my fiancé even made it to the door, there was a worker entering stating that we needed to leave. I turn the water off and I’m listening to my fiancé ask why when we paid for the whole weekend. She said she didn’t need to explain herself to us and we need to be out within the hour or police will be called. The lady was extremely ghetto,rude and outright nasty and moving her neck and clapping her hands in a way where we just wanted to avoid any issues so we packed and went to the car. We were luckily able to book at the Sure Stay on wolf road and left to head there. Not perfect but MUCH BETTER HOTEL FOR ALMOST THE SAME PRICE! I don’t even know how the extended stay got 3.3 rating but take my advice and if you need quick, cheap, and convenient, I highly recommend the sure stay. STAY AWAY FROM EXTENDED STAY"

"First, the good - My room was clean. The front desk area was clean. The staff were very nice and professional. The parking lot was well lit with plenty of parking. The bad - My room was shabby, needing professional attention. The kitchen is not equipped with dishes, silverware, etc, but you can request all that you need. However, they don't actually have enough. You are expected to provide your own dish washing soap. Housekeeping services are once a week, but you can swap out towels and linens at the front desk. The very bad - The stairwell smelled like a fish store. My hallway smelled like a combination of clam chowder, Indian food, and rotting garbage. Breakfast is your choice of two 30 cent granola bars, two flavors of small/medium muffins (if you get there early enough), coffee and tea. I used to believe that any coffee is good coffee. That is not true. I don't know when trash is removed. That's probably the cause of the noxious smells. I wanted to make the best of it, but moved to a traditional three star hotel for about the same cost."

"I have stayed here in the past and lthis place has gone through some much needed changes. Definitely cleaner, cheaper and quieter than any other hotels in its class in the area. Daniel at the front desk has made my experience a breeze. He’s always so polite and upbeat. I would now recommend this place to anyone!"

"WHAT A DUMP!!! I have never been so uncomfortable staying anywhere and I have stayed at plenty hotels/motels!!! It is in need of a complete overhaul!! Rugs and floors are so dirty. Bathtubs and sinks clogged. I found hair in the bathroom from the previous person that stayed in the room! Best thing about this place is the staff. They are so nice and courteous and that is the reason for 5 stars for service. And to the person who replies and apologizes; STOP APOLOGIZING! Do something about this disaster. The Department of Health needs to pay this place a visit. YUCK!!!!"