The Ritz-Carlton, Cleveland

"This Ritz Carlton is a disgrace. As someone who has Ritz Carlton Club level experience, the Cleveland Ritz is no different than most downtown Cleveland hotels. I’m so thoroughly disappointed in my experience and was so looking forward to a wonderful Ritz stay. Sweet Dani, the ONLY concierge I saw in the Club “lounge” was the only thing worthwhile about my stay. I feel so disappointed and ripped off. I understand that Madonna and her crew were here the same night, and I completely understand the focus on her- I’m fine with that. I should not, however, be charged the same fee for a shoddy, less-than (the Ritz norm) experience. This was truly poor form."

"Great ritz, the service team from valets to front desk and house keeping was great, always felt welcomed by them and they were happy to assist with anything. There’s water bottles and apples at the front door and by the front desk which is a nice touch. The room was clean, large, well designed and comfortable. Bedding was smooth and soft, bathroom was clean, the shower was large and the water pressure was awesome. Great location right in downtown Cleveland as well."

"This Ritz experience was awesome as well, just as the normal Ritz experience you would expect. Room - It was cozy, comfortable, and quiet, with luxurious decoration. Service - From the valet parking team to the front desk associates, they are all true professionals, working with courtesy, smiling face, and passion. Parking - Valet parking service was reliable and convenient. Nearby facility - it was adjacent to the shopping mall and a few minutes walk away from the Rocket Mortgage Field House. Overall, I would recommend this Ritz."

"Hands down the best experience. We stayed while celebrating our 13 year anniversary and the staff went above and beyond to make it perfect. Our room was upgraded to a suite with a bottle of champagne waiting on ice. We ate dinner and breakfast at Turn, everything we had was amazing. I will be recommending the Ritz Cleveland to everyone, this is now our anniversary tradition."

"We photographed a wedding at the Ritz-Carlton over the weekend, and it was hands down our best hotel wedding experience. Our couple clearly loved working with them to create their dream wedding. The rooms were clean and spacious, an overall beautiful space. However, what really stood out was the staff. From the moment you walk in, to the dinner service, their entire staff was welcoming, courteous, and did their jobs so well! They seemed happy to be there, and were super respectful to everyone including us as vendors. A+ team!"