Hilton Garden Inn Cleveland Airport

"We had a very lovely stay, but my car was stolen from the parking lot! I was parked right up front. They never found it. That was back in November 2023. The reason I gave 3 stars is because they don’t have any cameras. That seems really strange to me because it is a Hilton. One of the floors was being remodeled and I accidentally went to that floor, and it was really creepy. It seems strange/creepy they don’t have any cameras. The woman working at the front desk said that she had worked there for 12 years, and this was the first time she had heard of a car getting stolen. She felt bad and gave us a couple tickets for drinks. However, the rest of the stay was great. It was boyfriends birthday weekend. The hotel was nice. The pool and hot tub were great. The restaurant was great. You have to buy breakfast in the morning, but it was affordable and good. One of the waitresses, I wish I got her name, was so nice. She invited us back for dinner that night, because she was working a double, and we came back. It was an excellent meal. I would stay again, but I wish they could have done more about the security."

"We recently booked 11 rooms here for our staff "Holiday Party", it was where our evening would begin and end. Melissa was most accommodating as I changed the room count several times and eventually had enough to do group rates, which meant even more switching around. Melissa was accommodating and handled my numerous questions and requests with efficiency and a smile. Most of our staff got there shortly after check in and we had 20 people in total. They were most gracious in getting everybody checked in and key cards ready so when our staff arrived they were ready to go and check in was super quick and easy. After they checked in everybody came to the lobby to enjoy the start of the Brown's game, and a libation or two prior to us departing for dinner. Realizing we were all going to hang out for a while Cindy was quick to jump in and ask if we would like some appetizers for the group and recommended the newly offered charcuterie trays, which were an absolutely wonderful choice. Before we knew it there was an area set up with these wonderful trays with a great selection of meats, cheeses and fruits. Everybody that we worked with did a wonderful job and you definitely that sense that they are genuinely concerned about providing a great experience, and they did. Hats off to the entire staff at the Hilton Garden Inn!"

"I worked a holiday party yesterday as a psychic for a staff party here and they were such a wonderful warm crowd. The next time I have out of towners to entertain I will highly recommend this Hilton Garden Inn because everyone was working together so well and even though most were off the clock for the afternoon event, I saw how they seamlessly addressed any guests who wandered in with questions and it was all kindness, grace and class! I've worked in hospitality myself in my youth and don't see this level of professionalism very often anymore. Great vibe!"

"This is my first time at this location. Brought husband to Cleveland for birthday celebration. The staff was nice. The room (216) I was given have a view of the roof and heating and cooling devices. We can't see parking lot or the general area out the window. I called to get a room switch and they said they are booked but several rooms were being cleaned as we walked to our room. For more than 200 a night it should have been better accomodations. Breakfast isn't included so we definitely will be going to a restaurant instead of patronizing the on site restaurant. The room have refrigerator and microwave. Nothing spectacular. I won't recommend or return."

"I've stayed at this location in the past and it was fine. It's about what you would expect of a Hilton Garden Inn close to an airport. If you're looking for something convenient and affordable this is an acceptable option. I will say our most recent experience wasn't great. Last night I got into the Cleveland Airport past 12:00 AM and was stranded due to a travel delay. My husband called the Hilton Garden Inn to see if they had any rooms available for the evening. They did not, which was completely understandable since it was last minute and right by the airport. However, the customer service attendant was not very kind or patient, and English is not my husband's first language so it made the conversation challenging. He was very surprised that the desk attendant seemed to be so irritated with questions we'd imagine would be traditionally expected at this sort of location. She did seem a little older and may not have been thinking about how she was communicating. But a little basic kindness goes a long way--especially in locations where many tired travelers are coming to and from the airport."