Gap

"Management was rude and would not honor a return or even store credit with full tags just beyond 30 days. Despite mobility challenges. First and last time shopping here"

"They’re so rude here. No greetings or good customer service etiquettes. They look like they don’t care and they don’t want to deal w you. First time picking up today. Email says it’s ready- not true. Item isn’t prepared until I came for it. I offered my QR code, but she said didn’t need it. After checking my ID she went about saying the order last name is different. Butchers the Viet last name that I didn’t recognize is Viet, but to my point, was not not my last name. I checked my confirmation- it has the correct name. I verified by saying it’s Le and I’m coming for a size small. She tells me to open the bag and check for myself. Um- you just went to grab my order- can you confirm that’s the correct order I’m picking up??? That everything is set and good to go- that I’m not picking up another person’s order??? She proceeds to rip up tags and ignores me. Left me just standing there and continued her work without looking up at me. I asked “Is that it?” Her response “yeah” What happened to “This is your order. Does everything look ok? Is there anything else I can help you with? Or Thank you- Have a good day!” Whole time I can see the manager in the background looking at us, but she must think her staff is doing well to not interfere."

"This location is nice and clean. The prices are good. We were greeted by a friendly associate. The cloths from Gap is a good quality at a good price. I just wish they had shorter jeans."

"I have been shopping at the GAP for a very long time all over the DMV and this has by far been the most embarrassing encounter with an employee at a clothing store. This gentleman Salvador was as rude as they come - I purchased several Dog hoodies offline that didn’t fit my dog so I came to return. I had my items in the plastic that they were sent it, Salvador asked me several times were I got them from, I told him offline he says to me “you can’t return online items at the store” then he proceeds to tell me “ I didn’t purchase them” I said to him you can look up my purchases with my tele # or email he took both and said nothing came up. At this point there’s a line of people looking at me as if I’m doing something wrong… I even pulled up my order number on my phone and the GAP manager Salvador is still telling me “you didn’t purchase them” ridiculous! I asked to speak with another manager and he tells me he’s the only one, this was false. I walked over to GAP kids and asked another worker for a manager. 25 min later another GAP employee comes from the back, no smile no hello no eye contact no nothing, just rude as can be. I explain the situation again and she asked for my number and for some strange reason the items magically appeared! I had wasted almost an hour of my time because someone thought I tried to get over on some $30.00 dog hoodies? Not one apology was given to me I was floored! The Malls are just not what they use to be and this is why online shopping is so popular, customers can avoid the bad attitudes and crowds. Oh, I reached out to GAP and waiting for them to reach back out to me. These stores need more training when it comes to dealing with customers!"

"This store is so clean and organized. The staff here seem to always be so friendly and helpful. I had this very sweet lady with long black hair help me, she went out of her way to help me find the right pair of jeans. She didn’t mind that I tried on 10 pair of different sizes and types. When I asked her if I could speak to her manager to tell them about the amazing experience I had she kindly said she was the General Manager. Praise to whoever hired her because she is a doll. I will make sure I tell everyone to go see her if they want a great pair of jeans."