Pottery Barn Kids

"Wonderful staff and excellent location! My husband and I really appreciated the ability to see furniture in person before purchasing. Wish they would bring more locations to the DMV area!"

"I am writing this review to express my dissatisfaction and concern regarding my recent shopping experience with Pottery Barn Kids. In September, I placed an order for a crib, a dresser, and a nursing chair on your online store, and at the time of purchase, the indicated delivery date was early October for the crib and dresser, and late December for the nursing chair. However, in October, I was surprised to discover that my order was consolidated into a single shipment, with a new delivery date scheduled for late December. When I contacted the customer service for more information about the change in the delivery date, I was informed that the decision to bundle all the items in my purchase was based on the total purchase amount. I was told that, as my purchase did not reach $5000, the products would be delivered together, which was not at all clarified on your website during the purchase process or in any prior communication. This change in the delivery date and the lack of transparency regarding the shipping bundling policy were extremely frustrating and disappointing. As a customer, I expected to receive the products on the originally promised dates and was not informed that the total purchase value would affect the delivery process. This experience has caused inconvenience and uncertainty, especially considering the importance of the items I acquired. I would like to request that Pottery Barn Kids review this bundling policy and consider providing clearer information to customers at the time of purchase. Furthermore, I request that my delivery be rescheduled according to the original dates promised during the purchase. I hope that Pottery Barn Kids takes steps to improve transparency in its delivery policies and provides a level of service that lives up to the reputation of your brand. Thank you in advance for addressing this issue and for the timely resolution of the problem. I hope we can resolve this situation satisfactorily."

"After experiencing many great experiences with this store over the years, I feel the need to warn potential customers about current issues the store is experiencing with their delivery provider, Fidelitone. In summary, we ordered a bunk bed and two mattresses to go with the bed in June. We took two days off of work for deliveries which Fidelitone no called / no showed on the date of delivery. I have spent a combined 12 hours on the phone with PB Kids and Fidelitone and both parties remain endlessly confused. Will we ever get a bed for our daughter? Who knows, but they have our $3,500 which we can't get back."

"Purchased a Glider from PB Kids and it was delivered in the timeline they communicated. However, after one week , it was lopsided, the frame bent and it no longe rocks or works well. After no less than 25 calls with customer service, we are still left with our broken Glider. We have a four week old at home and cannot use the Glider and have had to deal with this at the same time. They said they would come out and fix it three weeks ago but have not and have not issued a replacement or refund. Some of the worst customer service we have ever dealt with and we have purchased a lot of things from PB kids and will never be shopping there again."

"We shopped here in April and custom designed a glider/recliner for our nursery. The chair arrived to our house a month early and is exactly what we created!"