Hampton Inn & Suites Williamsport-Faxon Exit 66 Liberty Lane, Williamsport, PA 17701

"Extremely pleasing and satisfying experience staying at this property. We were just there for an overnight halt but wished we would have more time. To begin with the staff at the reception were extremely courteous and welcoming. They gave us the perfect information regarding the room and were also helpful in giving us suggestions as to where we could find dinner ( this place does nor have an inhouse restaurant). Room was extremely clean and well kept. Washroom was clean and well stocked with towels, napkins, the shampoos and other stuff. Beds were very comfortable. The room had a coffee maker but we did not use it as there was complimentary coffee at the reception (I think 24x7). Breakfast menu was just about perfect with scrambled eggs, bacon, fried potato, bread, cereals, fruits and other stuff.. Parking is free and available in plenty.. Did not use the pool but I could see quite a few residents enjoying it when we were doing a round of the property. overall a great experience and would definitely stay again if we are here. A big thumbs up to the people who run this place. Keep it up."

"Clean rooms! Odorfree. Staff fast about answering /helping. Breakfast okay, could have more options but it's enough. 6/2024. Update, new visit. Room had some cleanliness issues. 3 bugs found... didn't get pictures as the focus was killing them. Hair all over the bathroom, my family is long blonde hair and short brown men's. These were long and short black hairs, pictures follow but I only focused on one area, there was more. Shower looked grimy, dull black and brown smudges. I didn't check in until 8:30pm and it was one night stay after long day, just wanted to rest - so I didn't complain but definitely deters me from staying more than I need to!"

"I stayed here on a work trip. The hotel staff were very friendly and helpful. The hotel and room were very clean and well maintained. I will definitely stay here again when I am in the area."

"First of all, when we checked in, we found shards of metal on the floor of our room. Maintenance men came up to our room to check them out and a housekeeper came in vacuumed. No one however discuss the situation with me. I had to call several times to the front desk to get someone to speak to me about that. Not only was the metal on the floor of our room, but I stepped on him shard of it and it got lodged into my toe. Second of all, on my way to breakfast our second morning of our stay, the uneven tiling in the hallway (which my husband took a photograph of) caused me to trip which caused me to fall on the floor and injure my shoulder. I was hurt very badly and I still struggle with pain in my shoulder. Thrre was severe bruising and swelling to the muscles in my shoulder. No one from the hotel even botheres to check in on me after the fall and we stayed for another full day and night. Not a call even, nothing. An incident report was written up however, it was written up as though it was my fault I fell and not the hotels fault for having uneven tiling. Yes, they did refund one night of my stay however they wrote it up as they refunded it as some sort of compensation for my fall, when I was actually told it was supposed to be compensation for the metal that was in my room. And the wording of how the incident report was written up was incredibly offensive as well. It's written that I refused for them to write an incident report which is not true. The only thing I refused was for them to call an ambulance because I was way out of my coverage area and I did not want to pay a ridiculous amount of money because of their negligence of not having a safe walking surface for guests to walk through. Also they have it quoted as someone heard me saying that I wasn't hurt, which I never said because from the moment I fell I couldn't even feel my arm. I never would have said that I was not hurt, anyone around for the incident could have clearly seen that I was in agony. I may have stated that I have a physical handicap that has in the past caused me to fall, but that was not the cause of this fall. As I stated before my husband has a photograph of the even tiling, where it sticks up and isn't flat, which is what caused my foot to catch and what tripped me to fall. (Initially my husband believed it was a crack between the tiling and the carpeting that caused the fall but it was in fact the uneven tiling tgat tripped me.) And on top of all that, adding insult to injury, The hotel had an insurance person call me to "discuss" the incident. All she did was be ignorant to me on the phone, right from the start of the conversation to when she hung up on me. Claiming she watched a video of the fall and there was no way i fell how I claimed, but it was my foot and i was the one who fell. I have never been treated so badly in my life, and i was the injured party. Additionally in my reservation request I have it noted that I have a physical handicap and I needed to be as close to the amenities as possible to limit the amount of walking that would be required of me, and yet somehow I ended up on the clear other end of the hotel hallway from all of the amenities in this hotel. This made going to the continental breakfast a struggle and even using the pool facilities was incredibly difficult, due to the distance we were placed from these amenities. My final complaint is the fact that we picked this hotel for their hot tub and pool facility, called before we came down to make sure that they actually had the hot tub and pool facility, and then one whole day of our trip they had the pool facility closed to guests. This was one of the worst stays I have ever had in a hotel and I will never be back to this hotel."

"Exceeded my expectations in terms of cleanliness, service, and breakfast. The rooms were impeccably clean, and the staff went above and beyond to ensure a comfortable stay. From check-in to check-out, their friendliness and attentiveness made the experience truly enjoyable. The pool was clean and warm. That's really what it's all about. I highly recommend this hotel for those seeking a spotless environment and a welcoming staff."