The Driftwood Lodge 435 West Willoughby Avenue, Juneau, AK 99801

"Worst experience ever. We arrived and they tried giving us rooms that we didn’t request. We took our elderly parents to Alaska, and they had tried to place us in rooms we didn’t request. One worker admitted he realized what we paid for but our requested rooms that we paid for in advance were unavailable, but as soon as he said that, someone else, who looked like he was higher up, took over and that’s where everything went downhill. He started arguing that we booked rooms that we were responsible for paying for regardless, even though he admitted to declining the rooms we paid for. We found another hotel for that night and they never gave our deposit back. It’s been almost a year. That’s just me being nice. Our experience was a nightmare in comparison to what I wrote here. We spent 4 hours arguing what we had confirmation for.. they admitted to that they were wrong, and would immediately take it back and try to blame us for their mistake. Most of the conversations had them, someone I’m assuming was the owner, verbally and publicly cussing my husband out because my husband was demanding to get the rooms we paid for and stating that we’ll find another hotel if we don’t get the rooms we paid for. We did immediately find another hotel, Baranof, that we booked for the same nights and we LOVED everything about our experience in Juneau. AVOID THIS HOTEL!! Btw they still charged us and wouldn’t refund. But seriously, bad hotel, bad trip. Go anywhere else"

"The place is a bit outdated but improvements are being made. Customer service was great. Nice and friendly. The bed was comfortable, the shower accommodates tall people, and there is a stove, refrigerator, microwave and coffee maker."

"June 2023. The rooms were very outdated, and in some places unsafe. Frayed, sticky carpet. Was told to bend the plugs on the lamps myself to get them to stay in the socket. Noisy due to thin walls between rooms. Was hot and humid with no A/C or fans. I was told to bring my own towels and sheets to the office and they would give me replacements to put back on. Had to carry my own trash to the dumpster outback. Covers on electrical switches were broken off with wire visible. New policy on shuttles to the airport. Do not leave at a time associated with routine flights out so had to pay $30 to a taxi. Apparently, this used to be one of the better motels with the new owners I would never come back or recommend. The only positive thing I can find is that downtown is very accessible from this location"

"My family stayed here for 3 nights and it was a wonderful experience. I would highly recommend it. We were able to use their freezer and the shuttle guy was really nice moving our stuff from the freezer to the shuttle before we even came down. Thank you so much"

"It's clean. Definitely not an extended stay. No microwave or refrigerator in the room. There's a shared microwave and refrigerator in the lobby. So use at your own risk. The name is a bit deceptive since it's a motel rather than a hotel. All the doors open towards the parking lot rather than an interior hallway. If you're looking for a place for one night or two nights this is one of the more inexpensive choices. But if you're looking for long-term spend the extra few dollars to stay somewhere else where they have the extra amenities in the room."