Tru by Hilton Salt Lake City Midvale 6962 Bingham Junction Boulevard, Midvale, UT 84047

"Room is clean but small and has no closet or drawers, so you would be mostly "living out of suitcases". Front Desk staff is cold and unfriendly, has a don't-want-to-be-bothered attitude. When I arrived, she asked me for the name, check my ID, hand me one key card and that's it! A very word efficient exchange. No pleasantry, no greeting, not even telling me where the elevator is. Being a Hilton Gold Card member means nothing here. You can forget about your welcome snack pack and water. I ask for water since I was just coming off a long flight, she handed couple of the bottles to me relevantly. The entire exchange made me feel uncomfortable and not welcome here. (NOTE: a day later, one of the staff text me for feedback, they were apologetic, and a "welcome bag'' was dropped off by my door on the third night. But this is not about the welcome package, it's about how hotel staff making their first impression of providing a welcoming experience. After all, for frequent business travelers, the hotel is often the home away from home. And this definitely is a failed experience.)"

"Be advised that the rooms are very tiny. When we stay for a few days we like to unpack our clothes and put them in a dresser. The room we were in had no dresser and was the smallest motel room I have ever stayed in. It seems to be designed for a one night stay living out of your suitcase. If I was traveling by myself for one night I might stay here again but when I come to the valley and look for a motel for my wife and I for a couple days it won't be here. The staff are some of the friendliest I have encountered at a motel. Very nice at the front desk."

"Good location. Not a far drive from anywhere, with plenty to eat around, even walking distance. and a grocery store across the street. Super nice staff. If you are familiar with the brand, it's nice and tidy, and more budget friendly usually, so don't expect huge spacious rooms. It's clean, comfortable, convenient, and priced right and really all you need and then some if you are planning on spending most of your time out of the hotel. We really liked it here."

"I did not stay or make reservations at this hotel, however, I did stop here on my walk to my destination further up the road to warm up in this 30 degree Utah weather and was impressed by how understanding the Hawaiian Lady at the front desk was. She was very hospitable and polite, that alone made me want to make a reservation here. The lobby bathroom was very clean and this hotel has some amenities outside the norm. There is a pool table in the lobby! And a gym with free weights! I highly recommend this hotel."

"I am now a Tru customer for life. The rooms are affordable yet clean and offer everything you would need. The breakfast was good for a hotel hot breakfast, my 6-year-old particularly liked the sprinkles on his pancake and hot bacon. The bed is COMFORTABLE, to the point I have asked them how and where do I buy the sheets. Cherry on top is every staff member I talked to was friendly and helpful. What a breath of fresh air for the hospitality industry, nice job Midvale!"